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Color Set
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66,689 Verificado Comentarios de clientes |
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Ich warte immer nochHabe bis jetzt noch keine Lieferung bekommen, warte noch drauf 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Color is very good, conditioner is pretty weakI like the end color, but I find the post color conditioner doesn't help as much with the post treatment dryness of my hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLaurel - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
ConditionerIts a beautiful colour just right,the only i would say is that for my hair the conditioner is not enough as my hair is very thick 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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ColorI think I need to go a shade lighter. But, overall like the color and the product! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosThank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. Please keep an eye on your inbox! We are excited to continue working with you! |
Color kitI think the color is better but still more gold from the roots. I’m not sure if it should be tweaked again or next time will be more ash toned? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBecky - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
color setI received two sets of coloring. One for the roots and the other for the ends. Was that something extra or is that going to be in my order for now on? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnna - We truly appreciate your feedback! We have reached out to you via email to address your concerns. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
prefer natural dyedidn't realize it was a subscription....canceled 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSunay K. - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
No gray coverageWasted an hour and a half of my day.. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJeanelle- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
My haircolorLast shipment color I rinsed the color out it did not cover my grays at all it was a total waste of my money. I am very disappointed . Afraid that the box I have coming is not going to cover my grays again . I contacted my colorist asking her to fix the grey coverage but if it does not work this time I will request a refund and cancel with you and I have been with you for years . 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSue- We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Washed out very quickThe colour was beautiful when it first went on, couldn't get it to rinse clear but not surprised as it was a red colour. After 1 wash my ends were pink and very faded, not sure if the end colour was a semi permanent instead or a permanent but it didn't last long. I had a light warm brown underneath so was surprised to see it fade so quickly, have now recoloured with a semi permanent brown so only had the esalon colour for a week 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmy S.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |