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Custom Color Set
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66,866 Verified Client Reviews |
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AwesomeI tweaked it a couple of times from the original and it is now the perfect shade for me 4 of 4 people found this review helpful. Did you? |
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Response From Our ExpertsInga - We're thrilled to hear that you're enjoying your hair color! We look forward to our next chance to delight you! |
Great quality color.I love the made for you color! This product "talks the talk and walks the walk". Is so great to tweak your color until you get the perfect shade you wanted, plus is a quality product that preserves the integrity of your hair, so it remains and LOOKS healthy. I am a very hands on person, and used to buy different shades at the store to mix and get what I wanted. Problem is, it seldom looked "just right", plus the condition of my hair was dry and damaged. Not with this product. Truly happy with it. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAntonella - We're thrilled to hear that you're enjoying your hair color! We look forward to our next opportunity to delight you! |
Poor color outcomeIm so pleased i decided to do a strand test. Following the directions sent in my personalised box, my hair strand has come out purple! Meant to be dark brown!! If thos hasnt put me off a box dye, than i dont know what will. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Ann! We are so sorry to hear your color turned out purple. Please check your emails, we got back to you to help you. |
My grey is still showingI bought eSalon mainly for my grey roots. This is my first time using what was recommended for me. My roots still look grey, around my face still looks grey and parts in my hair still have grey. I hate to complain but I was hoping to have my grey covered. I am willing to try again but need different instructions to get my grey covered. If I try again, and my grey is covered, I am willing to change my rating.. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVicky - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Nice, but not the results I wantedThe packaging was eye catching and even fun to open. The instructions, which I followed to a T, were very clear and in easy-to-read print. The shampoo and conditioner had a pleasant smell. Everything was delightful until my hair dried, and I could see that the color was not the warm golden blond that I was hoping for and have obtained from other brands, but rather ash blond, or what we used to call "dishwater blond." I'm trying to find where in my online account to cancel. Not easy. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Tiffany, Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Orange tintGave my hair and orange tint that hasn't faded 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Sarah! We are sorry to hear your color got an orange tint that hasn't faded. Please check your emails, we got back to you to help you. |
Lasts longer than drug store hair dyeThis hair dye lasts longer, more like saloon-dyed hair. I’m still struggling to get that just right color, though. I love the color about a week after I dye it! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Jenny, Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
The experience of having a professional colorist develop a salon experience butThe experience of a professional colorist helping you color your hair in the comforts of home giving you a salon look was awesome . I am giving it one star only because of the actual hair color itself. My hair came out very light and red on top where my grey is This occurred after each application. I only did 2 months but after second round my hair was still light and red . I hated my color so much. They did honor the free hair coloring as promised if one isn’t satisfied! . This is a great company , very helpful customer service. I Will update after my next hair session hopefully it will look great 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsLaJuan - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. We look forward to your future feedback. |
Great Coverage - Wrong colourI ordered auburn and it came out VERY red, no hint of brown or ginger, it was like a red from LIVE. However the coverage is good and the product is nice to use, no nasty chemical smell and it washed out of my towel and tshirt right away without a trace. 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Lyndsey! We are sorry to hear the colour didn't come out as you expected. Please check your emails, we got back to you to help you further. |
Good productMy order cam in a personalized box, which was a delightful added touch, the packaging is of good quality and products are nicely placed inside the box. I liked the low odor of the different products. Once applied & processed the color came out very nice, not as dark as I would of liked it, but a nice color non the less. What i was not impressed with was the grey coverage, there is a noticeable color difference where my grey hairs are (much lighter), it does not look horrible, just looks like I have streaks lol 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsTiffany - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |