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Color Set
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66,880 Verificado Comentarios de clientes |
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Bye Curls Bye Shine. Hello damaged Dry Hair!Upon receiving my hair color package, loved the packing and, instructions. It applies on thick and clings on. I left it for 1 hour due to my grey hair. I always comb my hair when dyeing , to my surprise m6 hair was tangled into a knot. Carefully I had to de tangled, my hair felt hard. Regardless how much conditioning I apply. Now I have no curls, no shine! Im applying raw coconut and Shea butter everyday for this hair color has made it look dry and straw like . Can’t stop crying. Horrible product! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAlice - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Paid extra for faster processing and still did not get in timeI was excited to get my color so I could do my hair before a work event. I ordered and paid $5 extra to expedite. I also answered that I needed the color asap in questionaire. Seven days later I was still waiting for the color which finally came too late for my event. When I sent an email to complain the lady that answered said I only paid to "process faster" but not ship faster. That would cost even more!! At a price thats already high for home color this really is beyond reasonable in my opinion. The email replies she sent were also condesending so I will not be buying from them again. Order a month ahead otherwise you probably will not get in time. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChris - We’re truly sorry that our shipping time did not meet your expectations. We take our clients' feedback to heart and continue to improve each and every day. We hope to continue helping you find hair perfection! |
I was OKWhat I'm looking for specifically are the all-over multi-colored facets that are in the entire color. I feel the directions that were sent to me were probably if someone was going for a more "ombre" look and that's not what I was going for. Now, the crown of my hair is much lighter than the rest of my hair, and I kinda feel it looks funny. As far as the color, I am definitely going for a more "golden" tone vs a red tone in the chocolate brown color and I still feel I have more of a red tone. :( I feel the chocolate color is spot on and more to my natural color. I don't really have any issues with gray although I'm 49. I just never really dyed my hair before. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAngela- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Hello Gray!My gray hair comes back within 2 weeks! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCecily - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Colour not rightI still have been unable to get colour right. I am getting closer to being the dark brown I want. I love the condition this leaves hair in I just need to tweak colour I think. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosClare K. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
CouleurBonjour Finalement je préfère la 1ère coloration Merci d’en prendre note Cordialement 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSabine H. - Merci pour votre commentaire. Nous avons informé nos coloristes de vos préférences. Nous allons revenir vers vous par e-mail pour plus d'informations. Encore merci d'avoir choisi eSalon ! |
catastrophe!!!Chatain naturellement j avais fait une coloration rousse et je désirais un roux plus soutenu plus orangé pus chaud, j'ai envoyé ma demande, une photo et je suis brune avec des reflets aubergine!!!!! j ai les cheveux très très longs aux fesses c'est irrattrapable....je suis plus que dégoutée tout mon entourage m a fait la remarque, mes cheveux sont très fonces avec des reflets violets et mes sourcils sont tellement plus clairs maintenant! Si vous tenez à vos cheveux, ne prenez pas le risque..... et en plus je viens de m'apercevoir que c'est un abonnement et ils ont osé me renvoyer une autre coloration!!!!! Alors que j'ai fait part de mon mécontentement! je n'avais pas du tout compris qu' il s'agissait d'un abonnement méfiez-vous! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Not quite sure yetThis was my first time using eSalon. I had my hair professionally coloured at a salon and it didn't turn out how I wanted it (ash brown). When I signed up for esalon, it was recommended that I use a tint rinse to deposit colour back into my hair from the highlights I had. So I did that, turned my hair intensely orange, but I perservered to the actual colour application. Instructions were clear and easy to understand. Rinsing out in the shower made an absolute mess just to warn everyone! But anyway I did that then dried and styled my hair and it's just...meh. The colour is way way way darker than I wanted/hoped for, definitely not ash, more so dark brown. My hair just lacks dimension and looks blah. I'll wait and see how it fades our, but probably won't continue with my subscription. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBeth - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
OrangeColour did exactly what I didn't want it to do and my hear went Orange. I mentioned this and they suggested a fix with a blue neutraliser which I agreed to and never heard anything afterwards. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKeith I. - We’re so sorry you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Pink!!Instead of a slightly reddish medium blond, it is bright pink!!!! So much work went into getting rid of it 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosYelena - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |