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Color Set
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67,029 Verificado Comentarios de clientes |
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Didn’t workStarted with virgin medium/light brown hair with some greys, and just finished drying my hair after using. My hair is the same colour as I started with, with more gold/copper added. Didn’t darken my hair at all. Really disappointed as I wanted a fun rich fall colour for the season. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Not what I expectedThe instructions were very unclear. they said roots only, however the colour was so different from my natural colour I decided to ignore this and apply to roots first, leaving for half the time and then spreading onto the rest of my hair and leaving for the remainder. glad I did as the colour was much darker than I expected and would have been ridiculous if just used on my roots. I had chosen perminent colour but wanted to still be able to see the variations in my hair (I had a lot of grown out roots but my ends were several colours from highlights) I hoped it would be darker at the roots but would then show varing shades throughout the rest of my hair, instead the result was just all dark and a block colour all over. I wouldn't mind but it was £27 and i would have gotten the same effect from a £8 box dye. my hair has been frizzy since I died it even though it has been 10 months since I last dyed my hair in the salon (bleach free highlights) so my hair was in pretty good condition before. The texture of my curls has also changed and they had dropped out a bit. After about 5-6 washes it is starting to look better than it did. I don't hate it but wouldn't be in a hurry to do it again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJoanne S. - Thank you for your feedback! We're so sorry to hear that your hair colour didn't meet your expectations. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to have your hair looking is very best. Please keep your eye out for an email from us shortly. |
ProductProduct made my scalp itch also made my dry & course. Also they have taken money out of my bank account, without my authorisation be careful when you order they do not notify you you've signed up for subscription 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAngela F. - Thank you for your feedback! We're so sorry to hear that you have had some discomfort after using our products. We have reached out to you via email to better assist you with this matter. Also, at eSalon, you can place a one-time order or subscribe to our Flex Plan and take advantage of the 20% off discounted price. The Plan can also be cancelled at any time on your account or by contacting us. Please keep an eye on your inbox for more details. |
Like color, doesn’t cover grayI’m so disappointed. I tried the color twice in case I messed up the first time. But sadly no. The color is very nice, but by the 2nd wash my gray is showing. 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMary - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Wrong colorMy hair looked good a couple days, but my roots turned incredibly orange within a week. Loved the highlight set, but my color was really off. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Kelsey, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I don't like it 😕I DONT LIKE IT 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Sherb! We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
DissatisfiedStill not happy with colour even after applying the ash tone, as previously discussed,my overall aim was to gradually become lighter and I'm now darker total opposite of what I've been wanting to achieve, I've actually went backwards, So unhappy and very disappointed!! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTracy G. - Thank you for your feedback! We're so sorry to hear your hair colour is darker than expected. We have reached out to you via email to see what we can do about rectifying this situation, as per our Happiness Guarantee. Please keep an eye on your inbox for more details. |
AwfulThe last 2 color kits have turned my roots reddish not darkest brown. I am really unsatisfied with the degradation of this product after using eSalon for many, many years. It is disappointing as I may need to go to the actual salon to get it fixed. I have now paused my subscription and am considering canceling. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJoanne - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn’t cover my grayI asked for root coverage. Color looked good when I applied the product but I rinsed after 30 minutes as directed and it did nothing for my gray roots. Waste of money 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Stephanie! Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
all over hair colorI liked the color but it left my hair a bit dry more than store bought box. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosVeronica - I am so happy to hear your are loving your color! We’re sorry to hear that your hair is feeling dry. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback! |