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Color Set
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67,029 Verificado Comentarios de clientes |
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Want it to work but???I don't get it. The gray just doesn't get covered and the rest of the hair gets all the color??? I am at a loss. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Charmaine, We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Root color very far off. Over all color loos awful after 5 washesI would not recommend anyone do this color. For one it isn’t permanent. It’s supposed to last 25-28 washes. My hair is turning pink vrs a beautiful red. The root color was incredibly darker and didn’t match at all. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Jennifer, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Pas suffisamment proche de la couleur demandéeLa couleur était plus "rouge" que cuivrée. Mes cheveux étant décolorés sur les longueurs, je me retrouve avec du roux/rose à certains endroits. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRomina R. - Merci pour votre commentaire. Nous sommes désolés d'apprendre que votre coloration ne réponde pas à vos attentes. Votre satisfaction est très importante pour nous. Nous allons revenir vers vous par email afin de remédier à cette situation et vous aider à obtenir la meilleure couleur qui soit. Veuillez vérifier vos emails pour plus d'information. |
Last Color MailedI was very surprised to get it because I didn’t remember paying for it. I’m in transition of moving into a new place and starting a new job so if I am listed as a reoccurring payment, could you please put it on pause. Saying that I assumed the color was the color. I thought I had picked, but once I put it on, it was more in the red tones and this type of red tone I’m not fond of. I recently found online a color that’s in the pinkish family because my complexion and my eyes fit the red/pink family, but I’m still in the process of figuring out which one fits me the best that I can make a permanent ongoing color moving forward. Saying that you guys don’t have this color on your site. But your product is amazing and everything that you do for new people that are coloring their hair at home is amazing. I just wish the choices were a lot better and easier to choose. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnna - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that you do receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Es gibt bessere Produkte für weniger GeldEs gibt bessere Produkte für weniger Geld, obwohl dieses ja mit Ammoniak ist und bessere Farbabdeckung bieten sollte. Die in der Drogerie erhältlichen Produkte für 1/3 des Preises haben eine wesentlich bessere Grauabdeckung 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEs tut mir sehr leid zu hören, dass Sie mit Ihrer Farbe unzufrieden waren. Man kann auch zum Farb-Abo anmelden, um 20% bei jeder Bestellung zu sparen. Wir nehmen unsere Zufriedenheitsgarantie sehr ernst. Gern würden wir es wiedergutmachen und unser talentiertes Team von Coloristen stehen gern zur Verfügung zu helfen. Schreiben Sie uns bitte eine kurze E-Mail an [email protected] und wir helfen Ihnen weiter! |
Drying and copperyThis color dried out my hair a ton. For a dark blonde/natural golden it came out very coppery and uneven on my hair. I’ve colored at home before with other brands and have never had such uneven coverage. . 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNicole - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Beautiful color but roots don’t hold longThe color and shine were out of this world. However my roots started to turn back gray quickly. Willing to try again 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Leigh, Thank you for reaching out to us here at eSalon! We are so sorry to hear our color faded too quickly. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Unsatisfactory resultsI spoke to a colorist and sent a photo of my hair and asked for an ash brown color to remove all the red tones from my medium brown/red hair. I used the color AND the tint rinse and my hair is now even more copper red than it was before I dyed it! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLeah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
The color didn't cover and seems to have a greenish tint in some places.This is the first time I've had a problem with the color, it could be i picked the wrong color. I am not sure what to do about it now but I'm pretty disappointed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLacy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
So unbelievably damagingGenuinely devastated. Colour is not what I asked for but the worst part is how damaged my hair is now. I am left with crunchy red straw on my head. Avoid! It’s going to take months to repair and my hair growth progress ruined because I’m going to have to cut the damage 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLauren H. - Thank you for your feedback. We are so incredibly sorry to hear that your experience was not all it should have been and that your hair is damaged. Our Colour Happiness Guarantee is something we take seriously. We have reached out to you via email to better assist you with this matter. Please keep an eye on your inbox for more details. |