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Color Set
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66,818 Verificado Comentarios de clientes |
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I was disappointed!!!I just used my kit and for the first time, I’m very disappointed in the coverage. Your product did not cover my grey roots and the colour was very dull. It was not the initial copper that was vibrant or the coverage that I’ve had in the past. Regular box color covers my grey better. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Aucun changementJ ai pas eu la résultat que je veux 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLobna S. - Merci pour votre commentaire. Nous sommes désolés d'apprendre que votre coloration ne réponde pas à vos attentes. Votre satisfaction est très importante pour nous. Nous allons revenir vers vous par email afin de remédier à cette situation. Veuillez vérifier vos emails pour plus d'information. |
DamagedI received this product, and it was damaged. I've been trying to troubleshoot the issue with customer service but have not received a response. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDebra - We truly apologize that the product you received was damaged. We have reached out to you via email to see what we can do about remedying this situation. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Keine Empfehlung von mirDie Haarfarbe an sich hat mir gefallen! Was überhaupt nicht geht: sie hat mir die Haut sehr gereizt, ich hatte tagelang rote Stellen am Kopf und der Stirn! Somit ist die Farbe ziemlich aggressiv, dabei ist sie doch dermatologisch getestet!? Schade! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSilvia B. - Vielen Dank für Ihr Feedback. Es tut uns wirklich sehr leid, dass Sie eine allergische Reaktion erlebt haben, die möglicherweise durch unsere Haarfarbe ausgelöst wurde. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da. |
Roots didn’t takeLovely colour but my roots didn’t seem to take, they turned ginger ! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Mo J! We are sorry to hear your roots didn't take. Please check your emails, we got back to you to help you. |
Still a lot of greyIt did pretty well on my darker hair. Its a lovely color. But there is still a lot* of grey showing. And it made my hair feel really dry and frizzy. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJulie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
No red in my colorThere was no red in my color just medium brown the dye didn't cover baby hairs on front or side either this happens often. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJennifer - We’re sorry to hear that your hair color did not come out as expected. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback! |
I didn’t receive my purchaseHi, I have been away from home and although it says my purchase was delivered it hasn’t arrived. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Rebecca, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Disappointing!I ordered the bright copper and was excited regarding the product as it had good reviews in comparison to shop box dies. The packaging and content was great, nicely packaged and cute little shampoos and conditioner and even a stain remover and guard. The product in itself was bang average. I have a lot of grey to cover which i noted on ordering. The colour didn't even last 4 washes on my roots and they grey came back through very quickly leaving me with a glarey root and darker ends. Looks like ill have to go back to my hairdresser to fix it up. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Cookson! I'm really sorry to hear that the color didn’t meet your expectations, please check your emails, we just got back to you to help you. |
Veaty disapointedI order my first colour. And very disapointed. Hair turned black. And my grey dud not cover all. Will not be ordering again 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Tracey! I'm sorry to hear your color turned out back. Please check your emails, we got back to you to help you further. |