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Color Set
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67,029 Verificado Comentarios de clientes |
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all over hair colorI liked the color but it left my hair a bit dry more than store bought box. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosVeronica - I am so happy to hear your are loving your color! We’re sorry to hear that your hair is feeling dry. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback! |
color does not stay allwasted my time and money 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Felipe, We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right! |
Last color made by jenniferlast order, the color started fading everywhere, stainned my clothe and after the beach, never happen before, now i have 2 colors in my hair lighter in the ends 🙄, 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Evelyn, We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
ColorI'm not sure if I might have chosen the wrong color. I wanted a bright copper color. I keep getting dark brown. It saids copper brown. I'm about to stop ordering. I'm giving it one more chance. I gave it multiple chances and it didn't fix it . I even spoke with a colorist. Also after using this product for over a year my hair got thinner and I suffered some hair loss. I had course thick hair. Now it's thin . I cancelled my subscription will never do this again 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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More brassy than rich in colorUnfortunately, this time my color was brassy more than Rich in tone. I was excited to have a warm chestnut brown base tone with highlights along with gray coverage. The color was lighter than expected (which is okay but not with the brassy/dry look) and the grey coverage wasn’t great. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSabrina - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
It doesn't cover white hair fullyThe color is too bright. I know I asked if it could be lighter than before, but this mixture is not a winner. It doesn't cover all the whites especially around the forehead and ears. The color is very dull. It makes my hair look liveless. No shine whatsoever. It dried my hair terribly. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Zen, Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Still darkFor two months now, I have requested a lighter color. However, I feel as if it just keeps getting darker. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKimberly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Incorrect requestColour was so dark it looked black when I asked for chocolate brown. Account is not easy to see where to stop subscription. They just took another £27! So I’ve now had to block payments on my account. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJulie B. - Thank you for your feedback! We're so sorry to hear that you are disappointed with your hair colour. Your subscription has been cancelled, but we will reach out to you to make things right and have your hair looking is very best. Please keep an eye on your inbox for more details. |
Toooo warm!!!I need more cool tone, again took warm! Deepest are ok. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosOlga M. - Thank you for your feedback! We're so sorry to hear that your hair colour didn't completely meet your expectations. We want to work with you and have your hair looking is very best. We have reached out to you via email to remedy this situation. Please keep an eye on your inbox for more details. |
Ordered soft blue black, turned my hair red.Did cover all my grey. At least the refunded some of my money. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJocelyn - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |