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Color Set
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67,029 Verificado Comentarios de clientes |
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Felt like a semi-permanent dyeI’m on the phone to customer services trying to order a new hair dye as my greys came through about 2 weeks ago. I’m going to an important work meeting and wanted my hair to look nice and have tried calling customer services at 2.55pm. However after 5 minutes being on hold the call dropped and said the offices were closed. This is not good customer service, as I’ve specifically left work early to call someone to discuss this matter urgently!! Whilst the colour is now correct the length of time the dye has lasted is far from good. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKarlana D. - We appreciate your feedback here at eSalon! We are so sorry to hear that you had trouble reaching us by phone. Our Customer satisfaction is very important to us, and we want to ensure your experience is smooth and enjoyable. Please keep your eyes out for an email from your colourist soon. We'll be reaching out to you to make this right! |
Dark brown copperThe roots turned out much darker and were more of a burgundy colour. Very dark. Almost looks black the first few days. Ends quickly faded leaving the overall colour looking patchy. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Lauren, Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Color too dark.I don't know why but my color turned out too dark this last go round. Please insure I get my usual medium blonde next time. Thanks 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Rosalind, We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Terrible customer serviceThe product is good and very good quality. But their cusromer service is terrible, they ignore my email and no response at all. I ordered once and unfortunately the color didn't work out. It was my mistake because I forgot to cancel, however not even a heads up from them that the renewal was coming up. I email them, no response and they decided to ship the product and charged me £27. I will make sure I never buy from you again 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Natalia, sorry for any confusion and any inconvenience! We did receive your email on the day of processing the order, but we would advise calling us when you need an order canceled on the same day. That way, you're speaking to a customer service representative immediately who can look into this. Our email response time can take a day or so. We do actually send a reminder 5 days before processing an order, just to let you know of the scheduled upcoming order. As we hadn't heard from you before processing, we thought we were OK to make and ship your order as part of your Flex-Plan. I've received your email and will advise you on the next steps via email. Keep an eye on your inbox. Sorry again for any inconvenience! |
Please cancel my subscriptionMy hair is breaking out badly. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosFrankie - We are so sorry to hear that! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Want it to work but???I don't get it. The gray just doesn't get covered and the rest of the hair gets all the color??? I am at a loss. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Charmaine, We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Root color very far off. Over all color loos awful after 5 washesI would not recommend anyone do this color. For one it isn’t permanent. It’s supposed to last 25-28 washes. My hair is turning pink vrs a beautiful red. The root color was incredibly darker and didn’t match at all. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Jennifer, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Pas suffisamment proche de la couleur demandéeLa couleur était plus "rouge" que cuivrée. Mes cheveux étant décolorés sur les longueurs, je me retrouve avec du roux/rose à certains endroits. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRomina R. - Merci pour votre commentaire. Nous sommes désolés d'apprendre que votre coloration ne réponde pas à vos attentes. Votre satisfaction est très importante pour nous. Nous allons revenir vers vous par email afin de remédier à cette situation et vous aider à obtenir la meilleure couleur qui soit. Veuillez vérifier vos emails pour plus d'information. |
Last Color MailedI was very surprised to get it because I didn’t remember paying for it. I’m in transition of moving into a new place and starting a new job so if I am listed as a reoccurring payment, could you please put it on pause. Saying that I assumed the color was the color. I thought I had picked, but once I put it on, it was more in the red tones and this type of red tone I’m not fond of. I recently found online a color that’s in the pinkish family because my complexion and my eyes fit the red/pink family, but I’m still in the process of figuring out which one fits me the best that I can make a permanent ongoing color moving forward. Saying that you guys don’t have this color on your site. But your product is amazing and everything that you do for new people that are coloring their hair at home is amazing. I just wish the choices were a lot better and easier to choose. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnna - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that you do receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Es gibt bessere Produkte für weniger GeldEs gibt bessere Produkte für weniger Geld, obwohl dieses ja mit Ammoniak ist und bessere Farbabdeckung bieten sollte. Die in der Drogerie erhältlichen Produkte für 1/3 des Preises haben eine wesentlich bessere Grauabdeckung 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEs tut mir sehr leid zu hören, dass Sie mit Ihrer Farbe unzufrieden waren. Man kann auch zum Farb-Abo anmelden, um 20% bei jeder Bestellung zu sparen. Wir nehmen unsere Zufriedenheitsgarantie sehr ernst. Gern würden wir es wiedergutmachen und unser talentiertes Team von Coloristen stehen gern zur Verfügung zu helfen. Schreiben Sie uns bitte eine kurze E-Mail an [email protected] und wir helfen Ihnen weiter! |