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Color Set
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66,880 Verificado Comentarios de clientes |
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ColorMahogany looks pretty good, is there a shade lighter? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBarbara - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Room for improvementI used the product as prescribed and even left it in a bit longer but I still see some gray in stubborn areas. But absolutely more coverage of gray than the average hair color I’ve used. I may refresh my profile to get to the 100% 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Just not what it used to beWhen I started using eSalon (a few years ago) the formulation was amazing. The color lasted fully between colorings. I usually didn't need to recolor for six weeks. Now I am barely getting four weeks, and gray roots show up after 2-3 weeks - and I do not wash my hair every day. Coming to the conclusion that this was a great product once, but I need to find something else. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAngela - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
commentaireBonsoir. Toutes mes excuses mais je n'ai pas encore fait ma couleur bien reçu par vos soin dés appliqué je vous tiens au courant Merci. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSYLVIE C. - Merci pour votre commentaire. Nous sommes ravis d'apprendre que votre commande soit bien arrivée. Nous avons hâte de connaitre votre avis sur votre coloration. À très vite ! |
Over pricedThe service will continually raise the price once you are a customer 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTeresa - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that you do receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Did not cover my graysI made note to my colorist specifically that gray coverage was the most important thing to me from this experience. My grays were not covered AT ALL! I waited to see at first (a week) was I just seeing blonde streaks instead of grays, and it’s definitely grays. No question about it. 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMisty - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
No Different outcome than the one I was usingI will stick with what I was using. Easier (only 10 minutes) and color is identical. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMelanie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
CouleurJe désire passer progressivement à un beau roux 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBruno D. - Merci beaucoup pour votre commentaire. Nous souhaitons discuter avec vous afin d'atteindre vos objectifs couleur. Nos experts coloristes vous ont contacté par e-mail et se feront un plaisir de vous aider. À très vite ! |
The 20 volume is too strong for me, don’t ever send that again!After I used it my hair fell out. My hair is just growing back slowly and I don’t need to color at this point! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Ella, we truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not how I expectedMuch lighter the the color I picked, its more brown the violet 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLori - We’re sorry to hear that your color came out lighter than you expected. Not to worry, your colorist is working hard to review your requests, and adjust your next order. We look forward to crafting your custom color! |