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Color Set
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66,903 Verificado Comentarios de clientes |
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The good and the badI'll start with the positives-- I loved having a stylist custom design my hair color for me. The packing was beautiful (and personalized-- so very fun!) and shipping was extremely convenient. The price was right for at-home color that promised salon results. My color did end up matching its promised shade (dark ash brown), so I was pleased with the outcome. Normally, any dark hair dye immediately turns my hair black, but that was not the case with this product. Additionally, my color was multi dimensional and left my hair with a nice shine. However, this is the strongest smelling dye I have ever used. I could barely breathe while waiting for it to dry because the chemical smell was so overwhelming. Additionally, it really dried out both my hair and my scalp; this does not normally happen to me with boxed color or at the salon. While the color was a perfect match to the promised shade, it quickly washed out and faded-- so much so that you can no longer tell that I ever dyed it. I was disappointed with the lack of longevity and the dryness that resulted from this color, especially when compared to other boxed dyes. Overall, I don't regret this purchase as it did provide about 2 weeks of lovely color. However, I will stick to my less expensive grocery store dyes as they have far fewer chemical smells, better longevity, and provide an overall better end result. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTori -We’re sorry to hear that you were unhappy with the scent of our color, and for how the color made your hair feel. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Seemed a little too dark on the roots, but covered gray wellThis was a bit on the dark side for the roots, I am hoping it lightens and brightens up a bit. I do like how soft my hair is again, and it covered the gray really well. :) 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Endless optionsI provided my information and was provided two color options. One was much darker than I would like, but I LOVE the second option. I provided notes to the colorist and they continued to develop a color that was just right for me. So, if your not pleased with your first order continue to let them know so they can make adjustments. ITS WORTH IT. their colors are the best in-home products EVER. They leave my hair clean and shiny!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Review on the developerJust colored my hair for the first time using eSalon. This is a review just on the developer. It was so strong I could hardly breathe. Seriously wow!!! I've been coloring my own hair for 20 years, and never have I experienced such a strong overwhelming chemical type of burning, in my lungs when I tried to breathe. Mucho strong..this may be a deal breaker. I will see how my color comes out once my hair dries. Hoping my poor lungs recover quickly. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Color made me vibrant maroon headColor made me vibrant maroon head 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHebe - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Hair color reviewHi there..I finally tried the personalized color you sent me...& it came out as I expected. I want irridescant violet mahogany. The color looked great as it processed.a little messy to apply as was more liquid than I'm use to. Anyway...in the end...the root coverage is a dark auburn & the rest of my hair is pitch black. If you can think of another color to make my hair pop...let me know. All the materials & directions were great...thanks ,holly 1 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHolly - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
I wanted to love it, but...I have to say the customer service was top notch! My first color was really off (I think I ordered wrong color for me) and the rep readily sent me a new color free of charge. Again, not right and did not cover my nearly all white roots. The returns were easy, the packaging lovely and the service fantastic. I may just have stubborn roots because the product didn't cover. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Custom hair colorI have never used color from box at Walgreens or Target so I cannot really compare. Instructions were clear and very easy to use. Results may be limited by my inexperience, however I feel like it made my hair redder than I'd like. I was going for brown. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCarolyn- Thank you for sharing your candid feedback. One unique benefit of our service is that we can adjust your formulation based on your hair color needs. We have reached out to you to ensure that we get your formulation just right! |
Nice colour WRONG shadeI really wanted a change so deep violet purple it was to be. Only this time I knew I also wanted to try eSalon for a better colour and condition after colouring my hair. I knew I was taking a big leap from washy red to the vibrant violet purple I had picked out, but was ok with it as I'm a ex~hairdresser. Colour day arrived looks good mixing it, looks deeper when on but you can't tell when it's wet!! TADAHHHHH!!! OH! NOT the colour I'd picked out, not the lush vibrant violet purple I'd paid for but dark brown with a 'hint' of purple.....GUTTED!!! I was that disappointed I just dried my long hair and tied it up! My hubby was 'let's look then' as it was him that had treated me (paid) "I thought it was going to be purple not brown!" an that was outside in the daylight were it should have been lush and bright.....NO BROWN!!! So! What do I do now? Trust eSalon again and pay another £16-? Or go back the the dye in a box from the super market??? So eSalon......Whdt do I do now? P.S ~ I haven't posted a picture as it's NOT the colour I 'thought' I'd brought. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPaula - We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation. |
I want to keep purchasing your from but I really want the colored I desiredLike I send it my hard is darke than I was expected and I really like my lighter colored I had before I used your product 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosElvira- We’re sorry that you were unhappy with the results of your recent order. Your colorist will review your comments and will adjust the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |