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Custom Color Set
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66,880 Verified Client Reviews |
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Equal to box brandI have been using this for several months. The product is equal value to boxed brands. The color lasts an equal time on hair. The only real difference is the convenience of getting the same color delivered each time to your home. 0 of 0 people found this review helpful. Did you? |
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Great service/bad colorThe esalon service is impeccable. I had to discontinue my membership because the color kept making my hair too brassy and we could not figure out how to change it. If a colorist would help me go more ashy, I would rejoin in a minute. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKiera - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Gray coverageI was impressed the color did cover my stubborn gray hairs 0 of 0 people found this review helpful. Did you? |
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Last time hair color too darkIt came out a lot darker than first time I used your color, I don't understand why, I always color my own hair. The first time I was so impressed, I told all my friends. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJacqueline - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Best ever just wrong colorI was very impressed with the kit, had everything I needed. After the color and rinse I liked the deep brown almost black but I am used to hot red. So next time I want to go back to red if possible. However I recommend esalon to anyone looking for a awsome color kit at an inexpensive price. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLori- We’re sorry that you were not completely happy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Best one uetLove the packaging as always. Looking for a slightly different color. 0 of 0 people found this review helpful. Did you? |
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Still to darkThe color was still to dark. I love the concept. Saves me so much time. I'm going to try one more time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDominique- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
shiney hairMy hair is dull and very thin and straight. This helps give more body and a rich shiney color. I am happy with this. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHolly- We're so happy to hear that you're enjoying custom color! We truly value your feedback and look forward to hearing from you again in the future. |
ColorI thought the ends were too dark the first time, so I ordered the gloss thinking it would make it shiny, but instead it made it darker. I convinced my daughter to get it for her hair and it's perfect for her. she ordered the color she wanted. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJeanne-We apologize that you are unsatisfied with your color results but are happy to hear that your daughter is enjoying her color. Since the color turned out darker than you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter. |
COLOR GOODI LOVE THE COLOR. What it does to the texture of my hair is an entirely different story. My hair is dry and frizzy unless I use a conditioner, then its limp and straight. I want my naturally curly hair back! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebbie- Thank you for sharing your feedback. We apologize that your hair has felt drier than normal, we have reached out you regarding this matter to ensure you get the best results with our product! |