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Custom Color Set
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66,880 Verified Client Reviews |
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Graying too quicklyI've had grey hair since i was 20, Tried so many brands and hoped this product would help tone it down some for a while, but, before the second week after coloring, here they come showing their grey heads. What to do! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren - We truly appreciate your feedback! Upon reviewing your profile, we see that one of our Color Experts has already reached out via email to resolve your concern. Please let us know if there is anything else we can do to help! |
Good color but my hair felt dryI usually just do my roots. All over color Only twice a year. The color was nice and I liked the packaging. My hair didn’t feel soft and shiny after 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAndi - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Great at conditioningLeaves hair in lovely condition For me didn’t lighten my hair enough as I was after blonde hair, from brown Didn’t cover grey hair, but this is because I wanted to go lighter. If you want a similar darkness but want to alter shade.. great product 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCaroline - Thank you for sharing your experience with us. We are so sorry to hear our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Shiny, but not the right color+Great instructions. +Great shine. -Wrong color (orange) vs ash blonde. -No gray coverage -Scared to go on Zoom! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWe’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Weekly retreat is awesomeThe weekly retreat was a great buy and I really feel its makes my hair all soft and shiny. The color set was still too dark so I am working with the team to try to lighten up the shade. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSimone - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Best hair color for someone who has previously colored hairI love this hair color. It matched perfectly to my hair and covered my greys. The only thing I would recommended is to try to put some more conditioning in the product just because it did leave my hair fairly dry 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGabrielle- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not that great and not worth the money.I see that my old cream L’Oréal product works a little better and it seems more nourishing to my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessica- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Awesome product 👍The product is good and the shampoo and conditioner it’s smell so nice 👍 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRealina- Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |
Too much redI like the copper and brown tones butter red is a bit load. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeborah- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Colour fades fastThe company it’s self is fantastic. Quick responses, helpful and willing to work with you. I just find the colours are okay and fade fast. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristy- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |