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Custom Color Set
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66,866 Verified Client Reviews |
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ColorI expected my color to be more ash/platinum blonde. I have toned it and using the toner shampoo. It has to much brassiness to it. I would like to use color again but how can this be adjusted? I do love the shine it gave my hair. My hair is baby fine and the color seemed pretty gentle as apposed to color kits I have used before. Thank you. Kathy 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathy - We’re truly sorry that our color did not meet your expectations. Unfortunately, we cannot achieve a platinum blonde with our hair color at this time. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Great ColorI love my color with eSalon! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
I liked everything about this...except my hairLet's start with the good. The eSalon website is easy to navigate and fun to use. The kit I received came lightning fast, which I found very impressive. My colorist contacted me twice and the process felt refreshingly personal. I went into the coloring process feeling hopeful that I could stretch out salon visits with the help of this product. I read so many rave reviews! Well, there's a reason why I've been faithful to my stylist for years, and clearly I needed a reminder. Reds are hard to get right, and despite following the directions meticulously, my hair looks absolutely awful. It is four different colors and none of them are cute. I'm embarrassed! Overall, it seems like eSalon works for many, but not for me. No "color happiness" here. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelly - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
It's a great colourIt's a great colour and very easy to apply, and my hair is in brilliant condition with it. I was just hoping it would be a more vivid shade of copper 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEmma- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
The color was off quite a bitThe packaging was great, the application couldn't have been easier. I am not a novice at coloring and I thought I gave a pretty good explanation of the color I wanted. I even included a photo. My color is much more golden and less red than I prefer. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPam - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Same color as the salon...not the same resultsI was so excited to try e-salon and loved the in-depth and visual process of choosing a hair color. I felt my choosing my color would be pretty straight forward as I contacted my local salon stylist for specific color information, as I was unable to see her due to covid-19. I chose the same color (level 3)...darkest brown...almost looks black. I was so delighted when I got my box and loved the instructions and ease of preparation. I applied it as directed to my roots mainly as to cover up my growth, which is lighter than my desired color and rest of my hair. After washing and drying my hair, I was so disappointed to see that my roots had not seemed to change color and were still lighter than my desired color. It seemed that possibly this level 3 was too light for me? I’m unsure. I am planning to go to the salon to have it properly covered up. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsColleen - Thank you for reaching out! We are sorry to hear that your color formulation came out lighter than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Lighter than expectedLighter than my colored conditioner, much lighter than expected placed a new order for the original darkest brown that I originally wanted 3 weeks early 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeidi - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
ColorSo the first time I ordered, you chose a lighter color. It's not bad and I realize I had quite a bit of grey to cover. I like red.. Orange warm red. I'll send some pics of what I usually get from my salon. And in order for the red to last it's usually the higher priced dye. Your color shampoo and conditional was outstanding!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRochelle- Thanks so much for your feedback! We love being able to help our clients’ achieve beautiful, salon-quality results at home. We appreciate you sharing, and Happy Coloring! |
WAY TOO DARKNow my blonde is a deep dark red, great. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSunday - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
My Custom ColorMy “Custom Color” you prepared for me did Not take on my grey in front of my temples and ears. Your mix also burned my eyes. I use Schwarzkopf and it covers Wonderfully and does Not burn my eyes. Nice try though, and your Great service was quick❣️ Thank You for trying💞 Best Regards Diane MT 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiane - We’re very sorry to hear that you were so disappointed with your customer service experience -- and we appreciate your candor. At eSalon, our company is continuously looking for better ways to improve our service based on what clients, like you, tell us. Our main goal is to provide the best client experience, so please let us know if you have any additional thoughts or feedback. We do take it all to heart. |