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Custom Color Set
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66,866 Verified Client Reviews |
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It didn't workI didn't notice a difference in my hair colour after use. I've dyed my hair at home previously and followed all the instructions, but the dye didn't take. Wanted to love it! Customer service was great. 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsCalie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Ends and root colors DO NOT MATCH!!Sadly this has been an ongoing problem in the past despite my notes to my colorist, even after adjustments. My roots are dark and my ends are bright bright bright orange. I would like to think I can provide my results and pictures and trust that the colorist is making adjustments correctly. That does not seem to be the case and it’s getting worse. I truly love the idea of managing my own hair color and touch ups rather than going to a salon but I’m at my wits end. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsCathy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Great solutionThis is a great solution for those seeking a quick hair dye. The color options are professional and appealing. I'm satisfied with the product; my hair feels smooth and undyed. The presentation is lovely and personalized, and I highly recommend it. I'll certainly reorder. However, the color was darker than expected, resembling a deep brown rather than the anticipated soft chocolate tone. The ash and mahogany nuances were less visible, resulting in a predominantly dark shade. For my next purchase, I'd appreciate a consultation with the colorist to find my ideal shade. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Roberta! We are sorry to hear your color was darker than expected. Please check your emails, we got back to you. |
It's just ok colour wise but my hair feels good after usingI like E salon in almost every way, except that the color isn't exactly as I want it. However, I will say that I will continue to order this color (it's almost there!) because I love the ease of ordering. The shampoo and conditioner is fabulous and my hair doesn't feel dry after coloring. I like how everything is custom labelled. Most importantly, it doesn't irritate my scalp so I presume there's not too many nasty chemicals in there, which is one of my main reasons for purchasing. I always go with Natural color tints from a health store. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsValerie O. - Thank you for your feedback! We're so happy to hear that you enjoy our products and services. We see that you've already got in touch with our colourists to discuss your next hair colour. Please, let us know if you have any additional questions, we're always happy to help. We truly appreciate your feedback! |
Not the Intended ShadeI picked my new color off of the chart opting for the Darkest Brown in hopes to just had a little red/copper to my color however with how much it lightened it’s as if I select the Dark Brown in the same red/copper tone. Definitely lightened way more than I wanted. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKatie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Always PerfectI love how if I don’t like the color a colorist will listen to me and adjust to my liking. ESalon is really the best all the way around. Unlike most hair coloring products it has a mild fragrance and my hair feels great looks great! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsToni - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
Need a little more "strawberry" to the blond.I really liked that my hair did not have a "pink" tint after coloring. The "strawberry" color did not seem to last, however and I was left with mostly blond. The color that I was previously using, L'Oreal 8RB Medium Redish Blond mixed half & half with 8G Medium Golden Blond, resulted in what I thought was a pink tint for about a week, but then transformed in to a great mix of strawberry and blond locks. I want to keep the latter without the week of pink. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Have always love color and how long it lastBut... I just dyed my hair 8/24/23 and today I'm see gray. The color did not take AT ALL!! I WOULD LIKE MONEY BACK PLEASE. OR SEND A BOX THAT WORKS 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJamie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not cover your grays. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Lovely colourLoved the colour it left my hair in a beautiful condition,however l am a 64 year old and had a lot of grey which it didn't completely cover my usual hairdresser was on holiday so l had too resort doing it at home. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLyn H. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the grey coverage. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Too darkI need to order a lighter color. Love the product 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |