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Color Set
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66,866 Verificado Comentarios de clientes |
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AllergieHoch Allergisch hat meine Kopfhaut reagiert.Mein Kopf ist angeschwollen und es suppt wie verrückt.Kein gutes Produckt. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosFadime O.- Es tut uns wirklich sehr leid, dass Sie eine allergische Reaktion erlebt haben, die möglicherweise durch unsere Haarfarbe ausgelöst wurde. Ihre Zufriedenheit steht für uns an erster Stelle. Das garantieren wir. Gern möchten wir zusammen mit Ihnen an einer Lösung arbeiten und so Ihre Farbwünsche zu 100 % zu erfüllen. Unsere Farbexperten werden sich mit Ihnen per E-Mail in Verbindung setzen und helfen Ihnen gern. |
Does not cover grayProduct is very powerful smell ! For $30 I could go to a salon and get pampered with product that covers gray and not burning eyes and nose. Do not want any further product. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDeborah - We’re very sorry to hear that you were so disappointed with your customer service experience -- and we appreciate your candor. At eSalon, our company is continuously looking for better ways to improve our service based on what clients, like you, tell us. Our main goal is to provide the best client experience, so please let us know if you have any additional thoughts or feedback. We do take it all to heart. |
Nice conditionThis product was easy to apply and I liked the smell! It left my hair in lovely condition but didn’t cover my grey hair at all well. In a fortnight I was back to square one again and you wouldn’t know I’d coloured my hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKaren R. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Pas la bonne couleurJ avais un deuxième compe et c'est une couleur beaucoup plus claire que j'ai eue telle que ma première commande chez vous. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosANNY D. - Merci pour vos commentaires. Nous sommes vraiment désolés d'apprendre que les résultats de votre seconde coloration ne vous ont pas satisfaite. Notre garantie eSalon Coloration heureuse est primordiale pour nous. Nous travaillerons avec vous pour réaliser vos objectifs couleur. |
Little darker than expected but great product.This is a little darker than I anticipated however this is a great product. It goes on easy, rinsed our easily and left my hair soft and undamaged. I will definitely keep using this company because I love this product. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChristina- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Naja, habe aufgrund der Werbung mehr erwartetHabe die Coloration getestet. Toll ist dass die Menge wirklich gut ausreicht selbst für mein sehr dickes/volles Haar. Ebenfalls bleibt an dem Set kein Wunsch offen, 2 Paar Handschuhe, 1 Pinsel, Anti Flecken Creme und Fleckentferner falls doch was daneben geht, Shampoo und Conditioner. Soweit alles toll. Großes Minus mache ich bei der Grauabdeckung. Obwohl ich die Farbe 10 Minuten länger als empfohlen angewendet habe, hat es die grauen Haare nicht komplett abgedeckt. Leider. Da habe ich bei der Farbe vom Discounter (3,99€) ein besseres Ergebnis. Lieferung hat ziemlich lange gedauert (Aufgrund von Corona). 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMimikon - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Aaack!I was so excited to get this shipment. I waited until I had sufficient time so I wouldn't need to rush. Loved the instructions and the sticker to post them on the mirror (and then in the shower). I appreciated the stain protector and wipe for afterwards (I didn't use the latter). I thought the color would be great.................but it's not! The grays around my face are still there, although maybe a little less noticeable and even though I was super diligent about applying the root color in the back, it's still a dark brown..........and the red is what many OTC kits refer to as Copper Penny! It's hideous and I hate it. The overall color coverage is only meh......and I followed the instructions to the letter. Needless to say, I'm very disappointed and probably won't purchase this again. Unless the coverage lasts more than two weeks (the gray coverage is already not great), I definitely won't purchase again OR recommend to others. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJennifer- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Shipping date is not accurateI am new using this company. I used to pay a lot of money on hair salons so when I heard and researched esalon I gave them a try. My first order came perfect and I have to say I really love it. After receiving my first order I scheduled my plan with shipping date June 1st. Since I didn't heard nothing about shipping status I sent an email and the response was that shipment takes 7-10 days, they charged my credit card on June 1st, but I need to wait almost 2 weeks for my order. I color my roots every 4 weeks and I was expecting to receive my order on time (like 3 days after my shipping date) but that would not happen. My roots are due for color and I am so dissapointed with this company. If I had known this, I would have scheduled an earlier shipping date. If this is how customer service is on this company, I will have to change to another company. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRebeca- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Good color but not what I wantedHair colors are good. I started with brown without the cooper look. I got great results then I wanted to go light brown to dirty blonde but got a cooper looking reddish instead. Color looks good but i wanted dirty blonde 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJennifer- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
I ask lighter colorShe send me what I used and I was asking lighter than what I use. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAgnes- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |