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Color Set
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66,903 Verificado Comentarios de clientes |
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I’d give it zero stars if possible. Black dye turned my hair orangeI was honestly so excited for my order to come!! I thought, FINALLY, an amazing blue black dye that won’t just wash out after 3 shampoos. Wow. How incredibly wrong I was. I’ve NEVER experienced Blue Black Hair Dye, bleaching my natural medium brown hair ORANGE. The dye out of the bottle was such a gorgeous blue black tone and I had no doubt it would fully take with my hair, as I could see the beautiful black tones coming through. I followed ALL the instructions to a t. Washed the dye out as directed, and I go to the mirror expecting my hair/roots perfectly colored black. UNFORTUNATELY THIS WAS NOT THE CASE. MY ROOTS WERE ORANGE. Almost as if I had used bleach. I began brushing my hair out, and my husband couldn’t even believe how light my hair had turned. My NATURAL color isn’t even this light, nor does it have an orange tint. I honestly didn’t know it was possible for black dye to bleach ones hair, but thanks to ESalon, I now know, it is most definitely possible. I’ve always had extremely healthy hair, but now I am absolutely Terrified to attempt covering up this god awful color. I’m just dumbfounded. I’ve been dying my hair since 2006. This is the first time I actually cried when the towel came off my head. I never write bad reviews, as I am in the service industry as well. I pride myself on giving positive feedback, but this, I couldn’t keep quiet about. even writing this review, all I can envision are my orange roots and nearly red/light brown hair and it makes me even more devastated. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJacklyn - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Ruined my hair.My hair is naturally a mid brown that has a very golden tone. It had gotten a little too golden during the summer so I thought I’d dye it with a demi permanent ashy mid tone colour to neutralise the red/golden hue it had turned over summer. The colour I selected was mid ashy brown, my own colour but ashy not golden. Well....after using this dye my hair is black! All my natural tones and highlights are gone; it’s just a flat black. I truly looking like I’m wearing a cheap black Halloween wig! I’m absolutely mortified at how bad it looks. I’ve washed my hair about 10 times since dying it and each time the water runs dark brown but my hair remains black. I’ve a hair appointment next week to see if this can be fixed in any way. The only positive from using this dye is that it has convinced me to never dye my hair at home again. Edit: Cecilia, I appreciate the swift reply and offer of credit to my account. But I won't be colouring my hair with your product again. After such a disastrous experience I'll stick to in salon dying in future. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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ColorMahogany looks pretty good, is there a shade lighter? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBarbara - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Room for improvementI used the product as prescribed and even left it in a bit longer but I still see some gray in stubborn areas. But absolutely more coverage of gray than the average hair color I’ve used. I may refresh my profile to get to the 100% 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Just not what it used to beWhen I started using eSalon (a few years ago) the formulation was amazing. The color lasted fully between colorings. I usually didn't need to recolor for six weeks. Now I am barely getting four weeks, and gray roots show up after 2-3 weeks - and I do not wash my hair every day. Coming to the conclusion that this was a great product once, but I need to find something else. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAngela - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
commentaireBonsoir. Toutes mes excuses mais je n'ai pas encore fait ma couleur bien reçu par vos soin dés appliqué je vous tiens au courant Merci. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSYLVIE C. - Merci pour votre commentaire. Nous sommes ravis d'apprendre que votre commande soit bien arrivée. Nous avons hâte de connaitre votre avis sur votre coloration. À très vite ! |
Over pricedThe service will continually raise the price once you are a customer 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTeresa - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that you do receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Did not cover my graysI made note to my colorist specifically that gray coverage was the most important thing to me from this experience. My grays were not covered AT ALL! I waited to see at first (a week) was I just seeing blonde streaks instead of grays, and it’s definitely grays. No question about it. 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMisty - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
No Different outcome than the one I was usingI will stick with what I was using. Easier (only 10 minutes) and color is identical. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMelanie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
CouleurJe désire passer progressivement à un beau roux 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBruno D. - Merci beaucoup pour votre commentaire. Nous souhaitons discuter avec vous afin d'atteindre vos objectifs couleur. Nos experts coloristes vous ont contacté par e-mail et se feront un plaisir de vous aider. À très vite ! |