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Custom Color Set
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66,844 Verified Client Reviews |
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Be careful which colour you choose!While there is lots to like about the colour set - it is quite straightforward to use, the instructions are clear, and it's helpful to have things like the gloves and stain remover etc, unfortunately the colour is not what I wanted. I opted for 'light brown' and it came out quite dark, with lots of red tones. It is the first time I have used home hair dye, but I have had my hair coloured in an inexpensive salon a couple of times (four years ago), with similarly annoying results! So I think it's as good/bad as the salon experience I had in the past, but a bit frustrating as had mentioned in my initial enquiry/order that I wanted to avoid going too dark/red; I just wanted to cover my greys, not change my hair colour. The 'custom colourist' doesn't seem to have taken this into account. I even bought the 'soft red neutraliser' toning treatment, but it doesn't seem to have worked either. So my advice would be to pick a shade at least one shade lighter than the one you want... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHelen S. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not happy with this productI stated my grey hairs were my biggest issues but my gray was coming out after a few days of applying the product 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngela - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
color faded fastI liked the results initially, but then a few days later noticed one spot looked a bit lighter. Less than a week later, I noticed some of the color had already washed away - and I could see grey streaks coming through! I followed instructions to the T. I also use products intended for color-treated hair and am very careful about not shampooing too often. Very disappointing. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEun - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
GraysI finally used the color and loved it but it really didn’t color the grays around my face and a little bit on top of my head. I’m pretty sure I did it properly… is there another reason for this. I want to order again but … I’m not sure 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmelia - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
What the??Put in survey that I wanted same as current color, and sent a pic. My nice reddish hair is now black. Not sure how that happens. I hate it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not the color in mindI did all the quizzes. Uploaded pics and all the color was actually orange not blonde.n which made it all offset. My order was supposed be canceled Yet again I have received another plan shipment and charged. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarah - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly regarding your color and your Color Plan. We will be reaching out to you to make this right! |
Canceled orderI canceled my order and I am still getting charged 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLarissa - We truly appreciate your review! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not happyColor didn't turn out I followed instructions step by step and it only colored my roots now I look terrible n my hair is messed up 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
Not sure they understand the greying customerNot as happy with my last 2 colours so not sure if I will use again. Maybe I was too ambiguous with my request, I explained I wanted to move towards my natural greying colour but the end result was more like my hair colour when I was 20. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSuzanne L. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right. |
CancelI would luke to cancel my order and my enrollment. Please cancel my name 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanice - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |