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Color Set
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66,844 Verificado Comentarios de clientes |
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Couldn't get color rightThree strikes. I tried three times and I was careful to explain each time what I was looking for. Natural medium brown hair with a natural reddish tint. I end up with purple, bright copper or my latest look, Ronald McDonald Red. I am not a happy camper. A 40 year old does not want to walk around with drastic bright unnatural looking hair!!!! I'm done. 2 de 3 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKristin - We're sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, a member of our Color + Care Team has gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience. |
N/AThey sent me a color that was not what I had ordered, and hair so dark I stay now instead of dark brown and black looks is the unforgivable mistake. 2 de 3 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBarbara - We apologize that you are unhappy with your color results. Since the color turned out darker than you expected, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory. |
Custom hair colourGood coverage but the colour was way to dark, expensive compared shop bought colour. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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colorI wish I could get some of the red color out of my hair and make it more blonder....plus my hair does not look healthy anymore?...what can bring back the shine? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLinda - We're sorry to hear that your hair's appearance seems different than usual. We have passed your color change request and questions onto your colorist, who will be reaching out to you soon. We look forward to assisting you further! |
wanted a moreI wanted a more light brown hair color 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDjuana - We're sorry that your most recent formulation did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for a lighter brown color. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Not lastingI just colored by hair on March 10th and have noticed that the gray is already showing and it has only been 5 days. It is not covering the gray in the front of my hair. I leave it on for the 40-45 minutes. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCarol- We apologize that you were disappointed by the gray coverage of your hair color order. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. Again, we apologize that you were unsatisfied with your experience. |
MY COLORAFTER A COUPLE WASHINGS MY ROOTS WAS TURNING RED WITH DARK HAIR. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBrenda - We're sorry that your roots were turning red. We see that your colorist reached out to you when you brought this to our attention and gave you advice for an optimal color application. We will also be adjusting your color formula in your next order to reduce the redness. We look forward to seeing the results! |
Brown color, requested blondeThis was the second attempt I made at ordering a blonde color to touch up my roots. I was again sent a brown color that made my roots darker than what I wanted. I'm a Scandinavian blonde so maybe I didn't make that clear and described my color as dark blonde or something. Regardless, after the 2nd time of trying the color, I had to go back to a professional salon and spend several hundred dollars to get it fixed. I like the idea of esalon, it's a great concept and I liked the customer service and no other complaints, they just don't have my blonde color. 119 de 125 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJohanna - Thank you for your review. We're sorry that both of your color formulations came out darker than you were expecting. Since you were unhappy with your results, we have refunded you for your color, per our Satisfaction Guarantee. Again, we apologize that you were unhappy with your color results. |
Color faded in a weekOver all I was very disappointed. Thecolor was great however within a week it was already starting to fade and by the end of week two I couldnt wait to pick up a box of color at the store & redo it. It had completely wased out & didn't look like I had even colored my hair. Before you ask I followed directions exactly & let color on the recommended time. 39 de 41 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRose - We're sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
ColourI usually love my products from here but on this occasion was unable to use as it has to much bleach for my hair as I have Yuko straightening. Normally I was give 10/10, sadly not this time. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRosemary - We're sorry to hear that you were unable to use your most recent hair color order. We have reviewed your account and see that your colorist adjusted the volume of your developer to help achieve the lighter shade you requested. However, since you were unhappy with the formulation, your colorist will be reaching out to you shortly to discuss how we can better suit your needs. |