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Color Set
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66,934 Verificado Comentarios de clientes |
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Great color, butThe color was not consistent throughout my hair. Some places didn't even take the color. The mixture was well mixed, every strand was saturated very well and directions were followed exact. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHolly - We’re sorry that your hair color came out uneven. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to even out your color. Again, we are sorry that you were unhappy with your color results. |
Shade was disappointingI fear my original shade was shipped. The last time I got a kit I had asked to have some of the Red Removed and a tad lighter I believe. The kit I just used was dark and had too much Red highlights in it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDolly - Upon reviewing your profile, we see that we spoke with you and it appears that we did adjust your color for you. Thanks for choosing eSalon! |
Different from the ones I got before......it came out a at least two shades darker (supposed to be a 4 and it was more like a 2), the red wasn't noticeable and it faded quickly. I'm not sure what happened because I've used the same formula before and gotten great results! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRachelle - We apologize that your color came out darker than you were expecting. Upon reviewing your original formula and seeing no changes, we would like to remind you not to pull roots applications through to the rest of your hair, as this will darken your results. We see that your colorist has since received your feedback and adjusted your custom formula to help lighten your color back. We look forward to seeing your results! |
Not covering all tha grey hairI have thick hair and last time I had to leave the product more time as recommended because, after the time still you can see the grey hair. Unfortunately because the formula is not really good, now my color is almost black!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosElizabeth - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Last orderThe last order was ok. I wanted to go a couple of shades lighter for the summer months, but don't think that happened. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Not happyI am very disappointed 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLaTia - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
My thoughtsTurned out a bit too red for my liking. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAllyson - We're sorry to hear that your color turned out too red. We see that your colorist carefully reviewed your comments and adjusted your custom formulation accordingly. We hope to hear your feedback on this adjusted color soon. |
Does not cover like I expectedGood on virgin hair but does not cover previously colored hair or grays as well as I would like. Color is just what I wanted though 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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I won't be doing this againI was very specific with what color I wanted and the problems that I had with salon colors in the past (my hair takes color fast and deep and the copper color I wanted turns out burgundy when I get it professionally colored). The first time I had the same problem, so I reported it and asked for a reformulation. The second shipment, my color is EXACTLY the same as the first one. I can see no change at all and I am not happy with the color at all. I don't color all that often to keep my hair healthy, so I will be spending 4 month with a color I hate. Sorry, you don't get a 3rd chance. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKatrin - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Weird residue left on my hair.I love the color. But after using the shampoo and conditioner that came with it, I have a waxy, greasy residue left on parts of my hair. I have tried to wash it off with my own shampoo and conditioner and it won't budge. I have also tried to use my regular oil treatment and it won't soak into parts of my hair because of the residue left over. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHalie- We’re sorry that your hair color application your hair feeling waxy and greasy. Since you were unhappy with your results, we see that we have already reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |