|
Color Set
|
66,591 Verificado Comentarios de clientes |
|
Ordenar por: |
|
Good colourI am finding the product a bit strong for me. I did not realise I was signed up for repeat orders! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosIrene - Thank you for your feedback. We apologize for the disappointing experience you had with our color and that you were unaware of being on auto delivery. Or records show that you have successfully turned off your Auto Delivery. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
HorribleWasn't a subtle red....was a brassy red. Would definitely not use again !!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosMandie - We’re sorry that your color turned redder than you expected. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Hair colorWas not happy that the color did not cover gray 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosStephanie - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Not want it want they keep sending me a very dark colorColor I been requesting is a light brown and I been getting almost a black tone , it isnt covering my GREY hair at all that makes me sad. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosErika - We are sorry to hear that your hair color turned out darker than you expected and making you sad. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs. |
ColorHair color is exactly what I want, but it seems to fade within a couple of weeks because my greys return. Especially around my hair line. I know it isn't due to growth because my length is the same and no new growth is seen. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosCynthia - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Way too dark!The first shipment contained a free color for a dual process and the color was fabulous. Next shipment, color single process) was really dark. I am not using the one I was shipped and went to a hairdresser to fix it. Disappointed. Probably cancelling. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosKaren - We are sorry to hear that your hair color turned out darker than you expected. We see your colorist reviewed your comments and has been working with you to adjust your formulation. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs. |
pink hair!i sent a photo, got my kit, followed the directions exactly and ended up with pink hair. not a happy customer 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosAnna - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Did not cover my grays at all.My hair had no color or chemicals on it and yet this product did not cover the grays. I was willing to lose some of the pretty summer sun highlights in order to cover the gray, but this did not work. All instructions were followed to the T. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosPaula - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Very Bad Quality Hair ColorI noticed that it wasn't working well when 30 minutes passed and I didn't see the roots any lighter. I followed directions and didn't get good results at all. It did not cover grays at all and my scalp and hair are still extremely dry from the product. I will not be ordering again in the future. My hair is too important to have another bad experience! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosJenny - We agree that your hair is important, and we apologize that you were disappointed with your experience. We have notified your colorist that you would need an adjustment in the future, and would recommend uploading a current photo as your profile selections do not match your description. We have issued a refund for the cost of your color, per our Satisfaction Guarantee, and apologize again that you were dissatisfied. |
I love the color but ..The color is amazing but it doesn't cover my grays very well. The E-salon is awesome because they will be sending me a complementary reformulation. I cant wait to see if it covers my stubborn gray. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosHeather - We’re sorry that your hair color did not provide the gray coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |