|
Color Set
|
66,566 Verificado Comentarios de clientes |
|
Ordenar por: |
|
Hair colorColor was very flat. Was messy. Stain guard did not work well. The shampoo smelled good but not the conditioner. I will let you know how long it last. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosAnnette - Thank you for your feedback. We apologize for the disappointing experience you had with your Made For You Color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs. |
not happy!In the beginning the color was too dark but after 2 weeks the color was gone! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosLinda - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Same formula despite change requestsI have asked for a new color every way I know how. I have even uploaded photos of myself with the color I am trying to match. The box comes and says "new custom formula!" but I've saved the paper from each batch, and it seems to be the exact same formula every time. My wedding is in 45 days and now I guess I have to pay to have my hair professionally colored, because esalon just isn't listening to me. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosDanielle - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Product hardened in my hair and was difficult to wash outI had quite a scary experience where the product congealed in my hair and I had difficulty washing out. I ended up having to use regular shampoo for 5 washes....and still had some congealed film in some areas. The colour and coverage was OK. One shade too dark and still too red. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosTiffany - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling gummy. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Like the conceptBut I have thick long hair and 1 bottle just wasn't enough to cover my hair. And in never seemed to color my silver hairs 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosValerie - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and amount of product accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Colour too darkThis was my first order and it was too dark however the colourist has communicated with me by email and phone and they have adjusted it in order for me to place my second order. I hope it will be correct this time! I found the shampoo very sticky and was not easy to rinse out. It took 2 full hair washed to get rid of the dense sticky residue. I normally use Aveda shampoo which is very gentle so found this shampoo harsh. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosHeather - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling gummy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Hair colour same after colouringNo different than earlier.. It's just the same as before.. Dissapointed after taking time to colour... 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosNazA - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Bad gray coverage.The first kit covered my grays really well, but the latest one did not cover my hard to color grays at all. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosDonna- Thank you for sharing your feedback with us. We apologize that your recent hair color order did not provide the expected gray coverage. We have gone ahead and reached out to you regarding your color so that we can better understand your hair color needs. We want to make sure that your color provides the best coverage possible! |
Cancel accountCancel orders hair is reddish 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosMarge - We're sorry to hear that your hair color is too red. You'll be happy to know that we can make adjustments to your hair color. We have left a note in your account about your color being too red should you decide to reorder with us in the future! |
It's OK I guessI was really excited to try this! I have stubborn Gray's and was hoping that I wouldn't have to color as often. Unfortunately, this is not the case. I still have gray hairs, and there was more than enough color to cover them all up. Overall the product wasn't bad, but I will probably just stick to my color in a box. At least I know I will have to recolor every 4-6 weeks to keep those pesky Gray's at bay. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosMelinda- Thank you for contacting us. We apologize that your color did not provide the coverage you were expecting. We have gone ahead and reached out to you per our Satisfaction Guarantee so that we can best understand your hair color needs. |