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Color Set
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66,591 Verificado Comentarios de clientes |
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Not happyI feel i shouldn't have to pay extra for the gloss when I had called in and asked to have the color itself redder than before. The color should have been reformulated. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMary - We apologize for any confusion. Our Color Enhancing Gloss was offered to you at a discount because you needed to refresh your ends after not having colored with us for over a year. If you need a reformulation in the future, we'd like to assure you that we will not charge you for gloss. We hope this clarifies the order your colorist went over with you and hope to continue helping you find hair perfection. |
not goodI did not like the color, gave me more grey hair. needed to go to salon to fix it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSandra - We are sorry to hear that you were unhappy with your eSalon hair color. We will be emailing you shortly to discuss this matter per our Satisfaction Guarantee. Again we apologize again if you were unhappy with your hair color order. |
Good coloring but prefer a little lighter next timeThis color was ok a little but too dark so next time I would prefer a light brown instead of medium brown. I think a lighter brown will work better for me. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosFay - We apologize that your most recent order turned out darker than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for you once you place your next order. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Not the right shadeI have spoken to the colourists and each time they say they will add more red and less brown but each time I do this my hair just goes brown 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarie - Thank you for sharing your feedback. We see that your colorist made an improved adjustment to your color after you contacted us, and would like to remind you not to pull the color through to your ends, as this will darken your color. We look forward to delivering results we're sure you'll fall in love with! |
Did not cover wellThe color was not what I thought 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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FadesThe color doesn't dye my gray the same color as the rest of my hair; it is always lighter and the color fades terribly. Too expensive for the poor quality you get! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Grey coverageI was happy with the grey coverage but it only lasted about 3 and a half weeks , i wash my hair twice a week on average and every other wash I did use the Tint Love 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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ColorWould like a deeper red and black 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Loved the colorMust stop using. Have developed dry skin with plaque on my scalp. Itchy and painful 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLynn - We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, we stopped your subscription. Again, we apologize that you were unhappy with your experience. |
Not happy with colorThe last couple times that I have been billed for the hair color I have not even opened up!!!. They are still sealed... I am not happy with the hair color that I have been receiving...so I never opened the boxes. I have since found a color that is more for me!!.. I would appreciate it if you would credit my account back for the haircolor that is supposed to ship on the 25th.. I no longer want to continue with the ordering if your hair color. Thank you Melissa G. Artley 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMelissa- We truly apologize for any confusion. It appears you were enrolled in our optional discounted service, and we had been sending your color with no changes because we had not heard back after sending you reminder and confirmation emails, in addition to each prior package. We see that you were able to reach us and we have cancelled any further deliveries. Again, we offer our apologies. |