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Color Set
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66,591 Verificado Comentarios de clientes |
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Not what I expectedThis was WAY TOO DARK. It said on the instructions : for best results do not apply to already colored hair. WHAT?? I told them that I had already colored my hair. I'm not happy. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLisa - We apologize for any confusion. Per your Personalized Instructions, you were not to apply your roots bottle to any previously-colored hair, and your gloss was to be applied on your previously colored hair. We see that you reached out to your colorist about your results and we sent you a free reformulation, per our Satisfaction Guarantee. Your experience is important to us, and we look forward to your feedback on the adjustments we made. |
Nice natural colour but didn't cover the greys very wellNeeded to cover the greys more apart from that it was a nice colour. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMac2014 - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Didn't make it red enoughNot happy 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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hair feels waxyI thought product was easy to use since I have colored my own hair before. I am very happy with the color result, but I have a waxy buildup thought I rinsed hair well the first time. Let my hair air dry couldn't stand the build up so I tried rinsing again with just water, still seemed just as bad. What can I do? looks like I haven't washed my hair in days. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosVicky - We’re sorry that your hair felt like it had a waxy buildup after your color application. We've looked at your profile and it appears someone from our team contacted you with directions on how to remedy this issue. Again, we apologize that you were unhappy with your experience. |
colors don't matchI had asked for a free replacement and more red to be put in and there was no red at all. This was a free replacement because the last one turned out to be lighter on top and darker on the bottom. Now it's even worse than it was before. The bottom is almost black! The directions were followed exactly. I have an appointment this next Tuesday to see if my hairdresser can fix this mess and it's going to cost me another $60.00. I'm very disappointed in your company!!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLaurie - We’re sorry that your color formulation came out darker than you were expecting. Upon looking at your profile, it appears one of our colorists has been in contact with you and has been working with you to get the perfect match. Again, we apologize for your dissatisfied eSalon experience. |
Just did match colorReally didn't match the color I expected and seemed to make my hair very dry 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDonna- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Slimy gummie hairThe past two shipments of hair color have made my hair slimy and gummy. I had no choice but to wash my hair with Dawn dishwashing liquid to get that gross slimy, gummines out of my hair. Clearly you've changed your product as it smelled heavily of ammonia both times. It once was great but no longer. Not interested in using your product again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMiz - We’re sorry that you were unsatisfied with your custom color and that it left your hair feeling gummy. Per our Satisfaction Guarantee, we would love to send you a complimentary color. So we have credited your account and have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Color reviewTurned my hair color yellow with tones of what looks like green. Not sure if this is due to the sun but I don't like it. It provides good all over coverage but the color looks bad. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAlisa- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Not for meI was excited to try the color despite the negative reviews. I followed the instructions and applied the color to my hair. The scent was so strong that it burned my eyes. The product didn't get into my eyes but the odor was too strong. Once the color was completely covering my hair, I was ready to leave it on for the full 30 minutes until I noticed it was turning purple. I hadn't had the color on for 10 minutes and got scared that my hair would come out purple. The color I was going for was a dark brown with a hint of red and my hair is a dark brown to begin with. After I shampooed my hair no less than ten times, it was a decent color. I will not be purchasing this hair color, at this time, as it is more expensive than the color I normally purchase at a local hair salon store. Another reason why I will not be purchasing the color again is the fact of not knowing the color to get for the desired brown/red I'm looking for and the strong odor was too much to handle. It's been a couple of weeks now and I can already see the few gray hairs I have are popping out again. I'll stick to my Wella demi-permanent color for now. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Hair ColorIt was great up until the point of the blue black faded way to quickly. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJennifer - We're glad to hear your color was great, and are sorry to hear it faded too fast. We have notified your colorist about your needed adjustments and will gladly send you a free reformulation, per our Satisfaction Guarantee. We look forward to our next opportunity to delight you! |