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Color Set
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66,566 Verificado Comentarios de clientes |
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just okthe color has pretty tones to it, but it's difficult to follow directions and not get it on your ends and now my ends are lighter than my roots. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Turned my hair orangeExpected light brown, instead it turned my hair orange! Will not be a return customer. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNatalie - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
HaircolorColor is not AT ALL how it is described very disappointed with the color 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKristine - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
grays, grays, grays.Although I was told to leave the color on for a longer period of time I still have greys that show up within a week. Not all over, but near my temples where it can be seen. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJennifer - We’re sorry your recent order didn’t provide the coverage you expected. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
It is a little red.Don't get me wrong, I would rather have a little red than grey. I love your hair color because it has a lot of color dimensions to it. We are going into winter so it is not a big deal, but I am very dark complected. I have Olive skin. I should have told you guys that my hair does have some red in it. It was more reddish when I was a toddler. Can I send you guys some pictures to show you what I mean? I want to order again from you guys in a couple of months and I just want to give you a heads up. I don't know if there is anything you can do. Thanks, Samantha 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSamantha - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Toxic SmellI wish the ingredients were more natural I almost couldn't use the product for trying to get past the extremely strong odor. Although the color itself came out better than I expected and I'm very happy with the results yet the smell was almost unbearable. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEricka - We're pleased to hear that your results came out better than expected and that you're happy with your hair color. We apologize that you feel the smell of the color is strong. Since coloring hair is a chemical process, we need to use developer to cover gray. Another option would be to use a demi permanent color that would only blend your gray. We have gone ahead and made a note to your account to discuss this with you during future orders. |
Good not greatWorks pretty good for coverage , I wished it lasted a bit longer than 2 weeks before I see gray again ! I did not like how dry it makes my hair feel when applying . I'm going to give it more time before I decide on changing. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDonna - Thank you for sharing your feedback with us. We want to make sure that your next color application is right for you. You can always request a color modification to best achieve your desired results. We have gone ahead and reached out to you to see how we can best assist you. |
Did not work out for meAlthough the colorists took the time to formulate this color for me, it did not work out. My hair is processed already and for some reason, turned my strand test hair a pink hue, therefore, I did not proceed with the entire head. I will say that Esalon has been very helpful and professional in dealing with me, which I appreciated. Even though this did not work out for me, I would still recommend this service to others. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBarb - While we're truly sorry to hear that your strand test did not turn out as you expected, we're glad to hear that you enjoyed the help of your colorist and the level of service you received. Based on your profile, we see a refund was processed for your order. Again, we apologize that you were unhappy with your results. |
A little darkThe color was a couple shades darker than I asked for it to be. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRebecca - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
I know you have triedMy gray will just not cover this last color that I waited to do until today just made my gray stand out more. Thank you so much for trying but after 3 etempts I give up. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKristy - We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience. |