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Color Set
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66,591 Verificado Comentarios de clientes |
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feel ripped off!half of everything almost double price! was nice but not that nice. totally quit coloring my hair! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLisa - We're sorry to hear that you were dissatisfied with the price of your color. Your first order when signing up for Auto Delivery was 50% off, and you still received the 20% discount for being on the Auto Delivery. It also seems that we sent you a root touch up kit rather than a full color kit for your second color, we apologize if this was not what you were seeking. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Canceled Account but see it is still onlineDue to mistake ended up changing auto-ship date and received a bottle early because eSalon refused to make it right. After canceling my account via phone, I checked a month later and was able to log in, and to my horror, I found it was NOT canceled! Shame on eSalon!! Cancel my account now!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosThank you for taking the time to review us. Upon reviewing the account, we can see it was indeed cancelled and we were able to clear up any confusion. Please let us know if you have any further concerns. |
Did not ColorI mixed and left on hair for 30 min.It didn't color the gray.It turned it a reddish color.I didn't like it at all.Will never use again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKay - We’re sorry that you were unhappy with the color result.. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience. |
do not send any more until you fix the problemstoo brassy, not enough coverage for gray, needs to be lighter blonde. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDiane - Thank you for the review. We went ahead and contacted your colorist regarding your concerns and added a credit so your next order is on us! Please let us know if there is anything else we can do to assist you. |
Hair colorIt seemed darker than before and I'd asked for some red highlights added. I didn't see any. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosShirley - Thank you for taking the time to review us. At this time, we do not have a highlight option available but this is something we are looking into! I also see that your colorist has successfully reformulated your color to better suit you. We apologize for the inconvenience. |
Not a good experienceProbably the drippiest, messiest, most frustrating dye I've ever used. Color is way darker than what was pictured or what I anticipated. Color is also completely flat. There is no dimension or highlight to it. It looks like I'm wearing a black, curly, wool hat all the time. I've been using the Heart Lock It shampoo as well, and even after 4 washes, the shampoo is still pulling dye out of my hair. My hair also feels terrible. Very dry, frizzy, and lifeless. Did it cover gray? Absolutely. But at what cost? So disappointed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGina - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Sorry to say, it didn't cover my grey hair.I was so hoping that this color would work but it didn't cover my grey. Very disappointed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMary - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
my hair is blac & I hate it!I hate the color. I will have to pay $100 for my stylist to lighten it. The chemicals burned my eyes & gave me a headache. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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A Hot MessMy hair feels like it is coated in something thick. I've washed it 3 times already. Yes I followed the directions exactly. 168 de 179 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTammy - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling gummy. We see that your colorist reviewed your comments and reached out to you. |
Did not like the texture.The color was fine, but it made my hair feel course. Even with the extra conditioer that I purchased. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJodi - We’re sorry that your hair felt coarse after your color application. Our records show we refunded you for your last order since you have expressed that you were unsatisfied with our product, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |