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Color Set
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66,591 Verificado Comentarios de clientes |
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Didn't match my color..... twiceI tried twice and didn't match. It was bright red and turn out dry orange/blondish reddish. UGLY!!!!!!!!!! Not a happy customer at all. I wish I never tried this !!!!!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Hair colorThe color I got last time was too red or just the wrong shade of red. It was like Ragedy Ann red. this was the only time I wasn't happy with the color. I have been happy with all of the previous orders. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTina - We’re sorry that your hair color came out uneven. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to even out your color as well as an additional credit. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Color great but the last 2x times hair was extremely gummy! WHAT HAPPENED??Took multiple washings after coloring to get the gumminess out of my hair! Color is good. I have used esalons several other times but the last 2X (May & Sept) the gumminess has been terrible! In the past I have recommended esalons but at this point, I am unable to do so. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmy - We’re sorry that your recent hair color left your hair feeling gummy. This feeling is most likely caused by residual color still coating your hair and/or scalp.To avoid this from happening in the future, we recommend massaging the color at your scalp prior to rinsing. This will help loosen residual color and prevent staining on the scalp.Again, we apologize for this inconvenience. |
Waxy feeling to my hairThis time, after using the cream rinse, my hair had a wax feeling. I had to shampoo my hair 3 times to get it the wax out of my hair, which of course has dulled the color. Unsure if I will purchase again 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPatricia - We’re sorry that you were unsatisfied wit your custom color and that it left your hair feeling waxy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Product never showedI wish they would pay a bit more for tracking . The product never showed for me . Disappointing . Customer service was really kind about it and gave me a refund . Ive never had anything lost in the mail :( 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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root touch up colorI have a problem with the root touch up color that was made for me. it is NOT the color I wanted. I asked for a revision of more blondish brown not more red and now my color isn't even close to the original color you made me. I know its hard to do a revision and I understand that. Together we will find the right color for me. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDeby - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Color offNot sure what change with the last color but it had a purple tint to it for the first several days until I washed most out. Now the color is what I had the last time that I liked. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosStacey - Thank you for taking the time to review your color. We went ahead and contacted your colorist to alter your formula to better suit your needs. Please let us know if there is anything else we can do to help! |
To darkI wanted a color that was natural with hints of golden but got straight dark dark brown! Don't like it all 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCarina - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs. |
ColorI want to go back to original color I got! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Hard to findI'm not complaining about the consistency of the color. And it certainly doesn't damage my hair. It's my inconsistency that is giving my stylist problems!! But I know with how patient she is, it will get right where I want it to be! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJanelle - Thank you for writing a review! After looking at your account, it seems your color has been updated to best suit your needs. Let us know if there is anything else we could do to help. |