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Color Set
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66,736 Verificado Comentarios de clientes |
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Not what I expectedI was not pleased with my last color. I had hot pink patches. Mainly on the ends where my hair was lighter. I didn't like this color. Usually I had been satisfied with this color system. The roots were OK, but overall disappointed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJackie- Thank you for sharing your feedback with us. We sincerely apologize that your hair color turned out differently than expected. We have gone ahead and reached out to you regarding this matter and want to make sure we get your color just right. Again, we are sorry that your color did not provide the results you were looking for. |
Disappointed 😞My Hair color was great the day of and day after coloring.Exactly what I wanted. I recieved so many great compliments on my color. After the first washing half the color came out, my hair color looked faded and dull. I used color safe shampoo and waited 2 days before washing. I'm very disappointed that the color did not last longer. Don't think I'll be ordering again. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPaula - We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
GraysColor okay. But doesn't cover my gray for but a few days. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMichelle - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Not the right colorI sent in a request to lighten the color. They still sent darkest brown after I repeatedly requested dark drown, not darkest! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosStacey - We apologize that your color turned out differently than you expected. It looks like your colorist has reviewed your comments and is waiting on a response on how you would like to proceed with your next order. We look forward to hearing from you soon! |
Thanks for being out thereGood but needs to be a darker color for me.like the easy service though...thanks!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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ColorThe color is fine but I thought it would be a little more golden and lighter. The roots were fine but the rest was still to much red. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Not the same as I've been getting previously.This order turned my roots brassy and didn't match the rest of my hair. I haven't changed it and have been happy with the results on previous orders but this one either wasn't meant for me or I got a batch that was bad. There were some areas that didn't take the colour at all. The gray went a bit whiter which I don't mind but everything else was reddish and not at all the colour I've received in my other orders. I've also turned off the automatic delivery several times and I still keep getting auto delivery. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLinnette - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
TOO DARKI wanted a reddish blond. This is too dark and I have a second package of the same color. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAdrian-Lee - We’re sorry that your color formulation came out darker than you were expecting. Since you were unhappy with your results, we have refunded you for your color, per our Satisfaction Guarantee. We would love to discuss how we can improve your eSalon experience, so we will be reaching out to you shortly to assist you further. |
Color did not stayI found the color did not stay. It washed right out especially where my gray is and faded terribly. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMelissa - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Didn't cover, stained skinI can't use this color anymore as it didn't cover my gray, it stained my skin and was not the right shade at all. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHeather - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |