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Color Set
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66,736 Verificado Comentarios de clientes |
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~Wrong colourIt came up too red and dark for me, as I was only trying it out I now find myself signed up for continual orders. SCAM 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJackie - We’re sorry that your color formulation came out too red and darker than you were expecting. Since you were unhappy with your results, we have refunded you for your color, per our Satisfaction Guarantee. We would love to discuss how we can improve your eSalon experience, so we will be reaching out to you shortly to assist you further. |
very disappointedVery disappointed with the last hair color sent to me. It is as if I did not color it at all, my roots look like they have not been touched, My thought was that there was something wrong with it for it not to color as it did before Followed directions with the product as I had done with the previous order. Will give it one more chance on the next order and if it does the same thing, would cancel these orders. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMary Lou - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Not happyI am unfortunately unhappy with the product the first time the color was not correct. And the second time the color literally lasted less than 4 weeks. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJessica - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Didn't cover my gray...The whole purpose was to cover my grays and it didn't... I'm not happy that I put chemicals all over my virgin hair and followed all directions very carefully to find that my gray didn't even get covered... What the heck? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKristin - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation for better gray coverage. |
Not good gray coverageI like the color fine but this dye just didn't cover all the grays, even though i followed the directions exactly 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJenn - We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Too dark not meduimIt said meduim blonde which I use with hint copper,it's definitely darker then I like ...I don't like the color at all so just be careful on the color you pick they may be a bit different you can't really tell from pictures you choice from 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRobin- Thank you for sharing your feedback with us. We apologize that your hair color same out differently than expected. We have gone ahead and reached out to you in regards to our Satisfaction Guarantee to ensure that we provide you with the best assistance. We want to male sure that we understand your hair color needs and get your color just right. |
Cancel my orderI'm not happy with the product at all. It burned my scalp and not the color I was expecting at all.😥 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRobin - We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, we refunded you for your most recent color. Again, we apologize that you were unhappy with your experience. |
OK hair colourCouldn't find the instructions, overpriced and gimmicky. What would improve the product, a decent TUBE not sachets of shampoo and conditioner, come on sachets are so Nigella Lawson a bit dated and patronising the audience. I don't mind a sachet when I get a freebie and frankly they haven't got much product in either. I want to submerse my hair in luxuriant conditioner after I've coloured it. Not fiddle around trying to tear off a corner of an ill conceived sachet. Plus eSalon you missed a trick in promoting your shampoo and conditioner. I love conditioners that come in hair dye products and want more and would happily buy a larger bottle if sold. Had I just bought the hair dye and the shampoo and conditioner were in tubes, I would have probs ordered more 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTracy - Because you felt our shampoo and conditioner sachets were difficult to use, we've issued a credit to your eSalon account. We look forward to delivering the right results for you. |
Not dark enoughMy roots are still too light! Please cancel my subscription. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTheresa - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
A Surprisingly Awful ExperienceI used the Custom Hair Color a couple of times and couldn't understand why the roots were not the right color. But nevertheless, I was getting the hang of doing it myself. The last time I applied it, I had asked them to take out the red, but this time instead of being a dark brown which I hoped for, the roots were a light, mustardy, brassy brown. And what's worse is that when I applied the color this time it burned like hell! My scalp felt irritated for days afterward. From a health and safety stand point, I cannot give any stars. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPatricia- We apologize that your hair color turned out differently than expected and that you experienced a reaction that could have been cause by our color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you’ve experienced an allergic reaction, we see that we have already received your feedback and refunded you for this color. Again, we are sorry that your experience with eSalon has been unsatisfactory. |