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Color Set
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66,736 Verificado Comentarios de clientes |
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Why is it impossible to cancel this service?????I cancelled this last year. I got no email saying that they would ship, just a charge to my account that I did not authorize. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKristen - We're sorry to hear that about that you've had diffuculty attempting to cancel your account. We have reviewed your account and see that you were able successfully contact us and a representative helped you. Per our Satisfaction Guarantee, we had gone ahead and refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
color with more depthjust wanted a color with a little more rich depth 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCorinn - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Hair color didn't change like I wanted it toWhen I sent in photos and changes for my hair color, I thought there would actually be a change in what my color would look like once I finished coloring. The color basically looked the same as last time I colored it with eSalon. I wanted it darker and redder. The results turned out fine for the color it is - a nice brown. However, it wasn't what I thought I ordered. I guess I'll try again at a later date. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLisa - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Did not likeToo red- had to recolor with store bought color to make light brown 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosWendy - We’re sorry that you were unhappy with the results of your previous order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
brought out my natural red highlightsbrought out my natural red highlightS. and when i told eSalon about this they didnt understand and told me not to dye over already dyed hair. when I didnt! i then explained myself again. They copied and pasted theyre response and sent it again with no change and then sent the same color dye to me again. im beyond upset!!! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHeidi - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Still brassyMy hair appears brassy and dried out even with color shampoo and conditioner. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJoy - We apologize that your hair color turned out drier and brassier than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results and we'd like to help rehydrate your hair. We will be reaching out to you shortly. Again, we apologize you were unhappy with your results and look forward to delivering the right results for you! |
colorthe color is still missing the mark, it wasn't as light as I like it, if you could go more blonde, than more orange, that would work. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMaureen - Thank you for your feedback. We have passed your request for your adjustment onto your colorist to consult with you before your order ships. We look forward to working with you! |
Color is okLike the box presentation the product was sent in. The color was ok. I requested beige blond. No red tones or yellow tones. However, I had them.. Made my hair very dry.. Had to apply a deep conditioner.. If I compair my regular hair color to this . Mine was better and more convient. This product might work for someone who don't mind ordering hair color on line. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKimberly - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Doesn't cover my grey.The hair color is great; however, it does not cover my grey. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJoAnn - We're sorry that your most recent color order did not provide you with the grey coverage you were hoping for. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Color was a little too dark.Good coverage, lasting color. Last delivery was a bit too dark; a message has been sent to my colorist. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |