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Color Set
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66,689 Verificado Comentarios de clientes |
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Wrong colorSupposed to be red. It's dark blonde, now I have too out and find something to cover it 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMary - We apologize that your color did not turn out as red as you expected. We see that you contacted your colorist and we sent you a free reformulation for a redder color, per our Satisfaction Guarantee. We look forward to hearing about your results! |
Not the color I ordered to redI love the product my hair is very shiny ad silky but it's not the color I ordered it's way to red. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRobin - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
StainingDo not like how hard it is to get hair color stains off my skin. 4 de 4 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKayla - Thank you for your feedback. We apologize for the experience you had with our product staining your skin. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
deeply invested nourishing hair mask and colorhair mask was hard to work with, not enough instruction and the two color products did would not blend properly in the bottle - had to put them in a bowl to mix together and use brush to apply 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDianne - We’re sorry that you were disappointed by the results of your color application and our Deeply Invested. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Why is it impossible to cancel this service?????I cancelled this last year. I got no email saying that they would ship, just a charge to my account that I did not authorize. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKristen - We're sorry to hear that about that you've had diffuculty attempting to cancel your account. We have reviewed your account and see that you were able successfully contact us and a representative helped you. Per our Satisfaction Guarantee, we had gone ahead and refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
color with more depthjust wanted a color with a little more rich depth 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCorinn - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Hair color didn't change like I wanted it toWhen I sent in photos and changes for my hair color, I thought there would actually be a change in what my color would look like once I finished coloring. The color basically looked the same as last time I colored it with eSalon. I wanted it darker and redder. The results turned out fine for the color it is - a nice brown. However, it wasn't what I thought I ordered. I guess I'll try again at a later date. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLisa - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Did not likeToo red- had to recolor with store bought color to make light brown 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosWendy - We’re sorry that you were unhappy with the results of your previous order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
brought out my natural red highlightsbrought out my natural red highlightS. and when i told eSalon about this they didnt understand and told me not to dye over already dyed hair. when I didnt! i then explained myself again. They copied and pasted theyre response and sent it again with no change and then sent the same color dye to me again. im beyond upset!!! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHeidi - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Still brassyMy hair appears brassy and dried out even with color shampoo and conditioner. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJoy - We apologize that your hair color turned out drier and brassier than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results and we'd like to help rehydrate your hair. We will be reaching out to you shortly. Again, we apologize you were unhappy with your results and look forward to delivering the right results for you! |