|
Color Set
|
66,689 Verificado Comentarios de clientes |
|
Ordenar por: |
|
hair colorHair color is not what I expected for the price. Plus I do not like the shampoo or conditioner that comes with it. Between the coloring and the shampoo and conditioner my hair feels like a heavy wool coat is on my head. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosPatrice - We’re sorry that your hair felt heavy after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
SERIOUSLY!?!?!I've been coloring my hair for AT LEAST 27 years, and have gotten better results with a box dye. What a disappoint!!! The grey still showing, blah coloring, and I asked for a dark golden blonde...Ended up with a light/medium brown... VERY DISAPPOINTING.... SO now off to spend more money to fix it... 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosLaura - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Wrong ColorI expected a bit more red in the color. This is just brown. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosLone- We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience. |
Nice hair colorMy color was adjusted because the prior color was more red than I wanted. This color is nice, but I wish eSalon could provide a color in between what I had, and the new recipe. Apparently they have limits on the proportions of each shade they offer. I may just order one of each and mix them myself to get what I want but I do not understand why they can't do that themselves. Anyway, I like their customer service and their overall product offerings. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
Never againThis made my hair feel dry, brittle, and over all gross. It took over 5 days for my hair to get back normal. Will not use your product again. And the chemical smell is not healthy for you. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosBrooke - We're sorry to learn your results felt dry and waxy. We wanted to bring your attention to a crucial step in your application that takes place after your timing is complete and before your rinse. Your experience is very important to us and we'll be reaching out to you shortly to offer guidance. |
Did not give good gray coverage.The color was exactly what I wanted, but it did not cover the gray well. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosPhyllis - We are glad to hear that the color was exactly what you wanted, but we apologize that you were disappointed by the gray coverage of your hair color order. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We look forward to providing you with the color you love, plus the gray coverage you need! |
Wrong colorI was hoping for purple. I received the same color as i previously had. A little disappointed with the color. But great products. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosLaura - We're glad you feel our products are great, and we'd love to increase the Pearl tones in your color. We wish to inform you that our Pearl is very subtle and only appears as a reflect under light, and will be reaching out to you shortly with more details on your adjustment. Your next color order will be a complimentary reformulation, per our Satisfaction Guarantee, and we look forward to crafting it for you! |
Dull colorI tried several times to get my color right but, it never changed. I wanted a nice chocolate with a hint of some red. I really like a mahogany color. It came out drab. I also ordered the gloss and all that was, was another color with 20 volume developer. my hair is completely dried out from it. This is my last order from e-salon. I really wanted to like it but, it justed didn't work for me. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosElizabeth - We’re sorry that you were unhappy with the results of your color. We see that your colorist reviewed your comments and sent you a complimentary formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon! |
It covered the grey really well. Everything else looks about the same.I'm going to have to call you because there isn't enough room for me to explain & ask questions. Thank You, Cindy 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosCindy - Thank you for your feedback. We'd welcome the opportunity to speak with your personally. You can reach our US office toll-free at (866) 550-2424, 8:00 am – 6:00 pm, Pacific Time, Monday through Friday. We look forward to hearing from you! |
Not satisfied with this productI want to cancel my subscription and do not want to receive anymore shipments 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosPatricia - We apologize that you were dissatisfied. We see that you contacted us and we helped you turn off your Color Plan and offered you a complimentary reformulation, per our Satisfaction Guarantee. Your experience is very important to us and we're happy to help any way we can. |