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Color Set
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66,516 Verificado Comentarios de clientes |
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Hair colorDon't like how the color is comi.g out and my roots are always lighter. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmy - We’re sorry that your roots had been coming out lighter. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. Your results are important to us, and we look forward to hearing your feedback on this new formulation soon. |
Strawberry blondeI was looking to lighten my original hair colour and cover up a few grey hairs. I didn't expect my hair to look strawberry blonde bout dark blonde especially after getting a call from my colourist asking if I was looking to go strawberry blonde as my original choice in her opinion would turn it that colour 😩 So when l took her advice and went with dark blonde imagine my surprise when hey presto l get strawberry blonde 😂 This is also my first experience of dying my hair. I think l will be going back to my own colour hair once this grows out. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJoan- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
A little more red than expectedI wanted a purple highlight, but it turned out red. They were going to adjust the color, which I like, but all of a sudden today I noticed the gray roots really showing through. I normally use Loreal Feria hair color & that color lasts longer than the eSalon color did. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAngella - We're glad to hear you enjoyed the benefit of our ability to adjust your color. We'd like to assure you we can adjust your color and instructions for better gray coverage in addition to making your tones appear less red. We've added a free order credit to your account, per our Satisfaction Guarantee, and look forward to crafting your new custom order! |
DisappointedI was excited to try this product after all the hype, although product arrived quicker than expected the result was very disappointing. It did make a slight colour difference to my roots but as for the rest of my hair made absolutely no difference to the colour at all. Would not use this product again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJacqui - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
it was ok ,not enough gray coverage because it was not light enough and didn't blend well with rest of hair. I followed the directions and only did the roots . not overly satisfied sorry to say . 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKaren - We apologize that your results did not meet your expectations. We see that you shared your feedback with your colorist, who then sent you a complimentary reformulation, per our Satisfaction Guarantee. We look forward to your feedback on your tailored adjustments! |
review haircolorThe product was very easy to use, but the color was wrong for me. Luckily, I had the semi-permanent one, so it washed out after a while. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNancy - While we are glad you found your kit easy to use, we're sorry that your color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit because you reached out to us. We look forward to crafting your reformulation! |
Was not impressed.The product did not color any better than some over the counter products I have purchased. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMonica - We’re sorry that you were disappointed by the results of your color application. We see upon reviewing your account that you reached out to us and we refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
First time, very unsatisfactoryUnfortunately this product did not live up to the hype. The colour was not at all Copper Golden as it was labeled. The smell was so awful I literally could not open my eyes at times during application. Burning, stinging, watery eyes do not make for a happy process. However, the customer service team was excellent, and I am willing to try the product again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHeather - We're glad to hear you've enjoyed our customer service and apologize you were unhappy with your first try. Since our color is made fresh, we recommend that clients apply it in a well-ventilated area for comfort. We see that we have sent you a free reformulated hair color based on our Satisfaction Guarantee and we can't wait to see your results! |
It changedMy color went from bright orange copper to a somber red. Not happy and I tried it 3 times hoping for my color to come back. Good day 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarian - We're sorry you were dissatisfied with your experience. We see that your colorist has advised you we cannot send any further color because your color goal is clearly lighter than we had anticipated and we would be unable to reach it. While we don’t want to lose you as a client, we would rather not send you an order that doesn’t deliver the results you expect. We have issued a refund, per our Satisfaction Guarantee, and hope you accept our apologies. |
CancelPlease cancel any future orders. I like the coliseum but not the coverage 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKathy - We are pleased to hear you liked the color, but we’re sorry that your hair color did not provide the coverage you expected. Per our Satisfaction Guarantee, we would love to offer you a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your gray coverage and hope to deliver results you'll fall in love with. |