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Color Set
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66,516 Verificado Comentarios de clientes |
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Didn't likeJennifer, I would like to go light-medium Brown.. What do you think? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Wrong ColorIt had more red in it than I wanted. I wanted blond. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJeannie - We’re sorry that your recent formulation turned out more red than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order for reduced brassiness. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs. |
color treatmentdoes not give grey hair any coverage does not 'take' 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMary - We're sorry that your most recent color order did not cover your grays. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Color good. Hair seems dry.I thought the color turned out very well but when I went to wash it out my hair was very brittle and dry -- I've never experienced that with any home color before. It didn't soften up until I added the after-color conditioner and even then seems more dry than before. I've been thinking about trying again, but because of the dryness don't think I will. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNancy - We’re sorry that you were unsatisfied with your custom color because it left your hair feeling brittle and dry. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Love the color but it doesn't last longI love the color and how it leaves my hair so soft but doesn't last very long. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKelley- We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
My hair colorIt is fine but still did not cover all my grays at the roots.I would have loved it a bit lighter color. I do understand that I made the color choice but I appreciate it. It made my hair feel very thin , if that makes any sense. Thanks so much 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMaggie - We apologize that you were disappointed by the gray coverage of your hair color order. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
DarkkWay too dark 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosInez - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Dull and kit supplies less.Didnt have all the supplies with this kit, as previous ones. Color seems a bit drab. I am changing the color for next shipment. Hope that will help. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGlory - We are sorry to hear you were missing items in your kit! Please let us know if this happens in the future and we will be happy to send you a complementary replacement. We look forward to crafting your custom reformulation. |
Made my hair to dryAnd did not come out the colour i whated plus it was to dark. And the ladys got lovely shinely hair not dull like my. So I am disappointed with it not worth the money so can you cancel all my orders please 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTina- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Color not as expectedThis is the first time I've disappointed in a color after a couple years of being a customer. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmber- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |