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Color Set
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66,516 Verificado Comentarios de clientes |
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No red on my hairMy hair turned darker than previously was. You can barely see red under direct sunlight. Big letdown. I sent an email to customer service earlier. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosVanessa- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
color not holding???why----I am ready to cancel this order as color is not holding at all and that is not worth doing this process and spending money if color is not going to hold!!!!!/C Duncan 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCharlotte- We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
The was problem with my color, it did not have the red/mahogany color this timeNot happy at all with my color this time, it did not have the red/mahogany color 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSofia - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Hair now 3 shades darker am mortified:( :( :( 2 de 3 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDonna- We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results. |
Gray coverageBeautiful, glossy, color with good Gray coverage at roots and temples, but will not cover Gray at sideburns well. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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color doesn't work for me...Sorry to say I cut off my auto shipment and want to cancel my subscription to esalon. The red color fades too fast but this time my color was more glow in the dark pink. Washing my hair removed the pinkish tone but roots are still pink. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBonnie - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Did not meet my expectationsI read so much before purchasing and my local hairdresser applied the colour for me so it was professionally done. But the front greys remain untouched and for this I'm greatly disappointed! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKerisha- We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
color to dark stillnice color but still to dark, no highlights, everything exact same color. I was looking for a few shades lighter and something that gives some highlights, really didn't care for the color at all. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosVirginia- We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and turned off your service as you requested. Again, we’re sorry that you were unhappy with your results. |
Color was not close to what I picked out and ordered.Color was Not close to what I ordered. WAY too dark. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCarol- We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter. |
Terrible to get outTook 3 showers until I ran out of hot water just to get it all out. That's with a high capacity water heater! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSheila- We’re sorry that you had a difficult time rinsing the color out of your hair. Since you were unhappy with your results, we have reached out to you to discuss your hair care needs and how we can best assist you, per our Satisfaction Guarantee. |