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Color Set
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66,655 Verificado Comentarios de clientes |
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DissapointedI think the product itself is good and gentle to my hair. I really would like to love this product and the convenience of home delivery. BUT they did not get my color right. And that is so dissapointing as I sent pictures of my hair for them to match it as I only need to touch up my roots but need to blend with the rest of my already colored hair which was lighter. Instead they sent me a color so dark that not even 5 minutes on my hair my roots where turning black and had to washed it out. Washing it bled thru the rest of my hair and ruined my highlights. Which I specifically put on my notes when I ordered that I have blond highlights. Now my hair is black and after emailing esalon on what happened, their recommendation... to go to a professional salon if I wanted it lightened. Really? It was done in the salon in the first place professionally and it was lighter! Totally disappointed! Hope you will have a better out come. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKat - We apologize that your eSalon experience has been unsatisfactory. Since the color results did not turn out as you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were unhappy with your results |
Love the colorI finally found a good color that I love, it totally covered all my gray the only problem was it did make my hair straw like as I washed it out but the conditioner which I didn't have enough of made the hair that I put it in soft but what I couldn't get the conditioner in feels a little sticky now that it's dry. I would recommend sending more conditioner for people with longer hair. This is definately salon grade because when I think about it every time I go to the salon after she rinses out my hair she puts in a leave in conditioner for about 5 minutes. I will actually have to buy some for the next time I wash my hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSarah - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and made adjustments for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Don't like itI don't like how my hair feels, product makes it feel sticky. The color is ok, but after washing it out, my hair feels stiff, not soft at all. I won't be buying anymore of this. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosStacey- We’re sorry that your hair felt stiff after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Not what I expectedThe color was darker than it suppose to be. Had to spend more money to have it fixed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmanda - We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter. |
Too darkDye came out darker than I wanted and had choosen 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHannah- We’re sorry that your color formulation came out darker than you were expecting. Since you were unhappy with your results, we have refunded you for your color, per our Satisfaction Guarantee. We would love to discuss how we can improve your eSalon experience, so we will be reaching out to you shortly to assist you further. |
Just okayI am still trying to figure out what is going on with my hair color. We started with the "dark blonde" color which made my hair red. The color correction sent, made my hair a metallic copper. The "devoted to hue" product toned down the metallic tint but still a bit copper. So for this months color application to my roots, they sent a "light drown". The kit did not include a brush so I used an old toothbrush. This color application didn't cause me to gasp when I got it applied then dried, so I guess we are making an improvement. I'm just still very confused and disappointed as my hair is very far from the original color we talked about when I started this journey. Every application feels like I'm spinning a roulette wheel with no control of the outcome. But I can't just stop because my hair is so very far from any color it's every been. I'm just stuck. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJill - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
love the color but not as happy with grey coveragethe color is beautiful and just what I wanted but the coverage for my grey was not as good as when I get professionally done. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosShelly - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Inbetween colorStill looking for an accurate color that is a dark brown color (not black) that doesn't look like a medium golden brown over gray. Starting to feel like that will never happen. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSherry - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Not so happyI have been using this product for a year. The last three times it has not completely coveref my gray. I thought at first i was missing those areas so i had my daughter help me still not all covered this time my husband did it and my hair was saturated even left on 5 minutes longer. Guess what not totally covered. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCindy - We’re sorry that your hair color did not provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. . Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Don't likeThis is my first order. And I'm not happy with my color 7.04. I thought it would on the blonde/brown side of color. I had blonde highlights with a aurburn color. I wanted an auburn which in my mind is a reddish brown and on my hair. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJanis - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |