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Color Set
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66,516 Verificado Comentarios de clientes |
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Product not good for meThis product did not work for me after 2 weeks of applying it my grey started showing. Salon hair color last longer. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAlma- We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Not Salon qualityI followed the step by step instructions and just like with store bought hair color, my roots and ends are about 4 shades different. It does not look anything like the color I picked out and the red washed out literally after the first wash (which I waited 3 days to wash for that very worry). Not impressed at all. I can get better results doing it myself at home with the stuff you can buy at Sally's and that's cheaper and you don't have to wait for it to be shipped. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMegan- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
UpdateHi the hair color was similar to product I already have, thought it would be different in more gold tones, it was a little dark than what I expected. Thanks 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMary - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Color didn't last a weekCompletely gone after a week. Very strong ammonia smell. Root color was very different from ends. Disappointed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCortney- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
NOT GOOD ON MY GRAYI loved the finished color as it was so closely matched to my natural color. I'm horribly disappointed with the lackluster life for coverage on my gray. Though i don't have a lot of gray, It is most prominent at my hairline around my temples and forehead. It's been 3 weeks since I colored and my gray is back to its old self, started showing back through after 1 week. I left color on longer than recommended hoping that it would give it longer staying power... Not!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKathy- We apologize that your most recent order did not provide adequate gray coverage. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
DissapointedAlthough the color covered my gray, it was not the color I was hoping for, the application of the product was doable but the smell was overwhelming at times and the fumes burned my eyes. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosErin - We're sorry to hear you didn't receive the color you were looking for! We've reached out to you to discuss your hair color needs and see how we can best assist you moving forward. Again, we're sorry you were disappointed with your color experience and we look forward to helping you reach hair color perfection. |
DisappointedThe color dark brown chocolate turned my gray roots pink. The bottom of my hair is a nice dark brown and that is why it got 2 stars 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBeth - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
DripsI have very course grey and this product did not cover my roots. I do like the extras in the box eg.2 pairs of gloves,shampoo and conditioner,stain remover. My overall color is medium brown and this particular custom design made my hair too brassy and dry.I am aware that can be altered through trial and error but I do not feel it is worth the time.The overall consistency is very runny and the color dripped down my neck. Thank you for the opportunity to try but Iwill have to close my account. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMare - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
My hair is BRIGHT ORANGE! So uglyI followed the directions completely. This is NOT dark blonde with "pearl copper". My hair is a hideous bright orange red. It looks NOTHING like the picture on the website. I was expecting dark blonde with some red undertones. Either the colorist screwed up this 'custom color' or it's false advertising. My hair feels like straw and the ends are breaking off. I have to go to a salon now to fix this. I will never buy this again... I've had better color from a box at the drug store compared to this. Plus the smell is horrible. My eye were watering the entire time and I had to open four windows to get the smell out. I'm so angry that I'm going to have to bleach my hair to get this color out. If I knew it would be this orangy red, I never would have bought it. Put up TRUE "after" colors on the website models...or get better colorists. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHeather- We’re sorry that you were unhappy with your color results and you found the smell overwhelming. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Not meColor was just not right for me. I figured the experts would let me Know it before hand. The product was great except gray Coverage Was not as long as expected. I forgot this was an automatic Ordering system SO I got charged and sent a duplicate order. I now have 2 boxes of dye for the future, that needs to be sent back. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRonda- We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Keep in mind that we can always adjust your formulation to better suit your needs. Again, we apologize that you were unsatisfied with your experience. |