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Color Set
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66,516 Verificado Comentarios de clientes |
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Didn't cover all my gray.My gray is stubborn around my face. Should I put more solution on those areas? I only use less than 1/2 now and I leave it on for 45 minutes. I'm only touching up the gray areas. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMary- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Not for meI'm sorry but this did not color my roots. I followed directions but one week after coloring, my gray hairs were very noticeable. Please cancel my subscription! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBelinda - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, designed a complimentary reformulation designed to better suit your needs. You can retrieve this at any time. Again, we are sorry that you were unhappy with your color results and hope to deliver you great coverage. |
Adding more Ash tones to my color.I believe the only way to get more toward Ash is to make a jump in that direction rather than little bumps in that direction. I don't know where my next shipment will end up colorwise but would like to see much more ash and cream. I love the product though. It doesn't seem to fade, which is great. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJanice - We're glad to hear you love our product! Your colorist will review your comments and adjust the formulation to add more ash for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Cancel all future ordersI am not happy with the product. It is different from how it looked on me when I came in to have my hair done. I would rather come in to see you guys then have it sent to my home. Please cancel everything 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosZewdi- We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service as you requested. We have also reached out to you to see how we can best assist you. Again, we apologize that you were dissatisfied with your experience. |
Why me!!!Color doesn't last 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Thick hairIt's just too difficult to completely and evenly cover my own hair. The product itself is nice but I need eyes behind my head. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Too brassy stillThis color created more red highlights even though you toned it down my scalp didn't burn but it's still looks too red. I probably go with just an ash blonde. I int understand why my first coloring came out exactly as I hoped then these last two months change 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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would like a darker shadefaded quickly 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPam- We’re sorry that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results. |
Gorgeous color; burned my entire scalp☹️ nice color but burned my scalp 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRykki-We’re truly sorry to hear that you experienced a reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. |
DullI wanna cancel 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTracey- We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service as you requested. Again, we apologize that you were dissatisfied with your experience. |