|
Color Set
|
66,516 Verificado Comentarios de clientes |
|
Ordenar por: |
|
Cancel ordersPlease take me off auto ship I choose not to receive any more hair color not what I need for my hair color 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
This orderI didn't like it was told I couldn't have a refund. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
DisappointedI was impressed with the packaging but extremely disappointed in the color. The color I received was suppose to be light brown ash but it turned out a copper orange brown color, not at all what I was looking for. Now I have to make an emergency salon appointment to fix it. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosLaura - We're sorry your first order was not what you were looking for. We see that our representatives have already reached out to you and sent you an adjusted order at no charge, per our Satisfaction Guarantee. We hope this color is your perfect match! |
To darkwasnt what i expected 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosJane - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Not impressedThe presentation and everything looked nice. But if you don't read the directions you wouldn't know that the 2 bottles you receive are 2 different mixes for your hair. Talk about confusing. Then... after applying the root color I mixed the 2nd bottle and the color was not what I wanted. I wanted to get rid of my red hair and I end up with red dye. when everything was all said and done the color didn't cover my grey. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosValerie - We apologize for any confusion. Our Chocolate is a warm brown, and we create a bottle specific to your ends because they absorb color differently and would darken if the wrong color was used on them. We'd love to reduce the red in your color and improve your gray coverage, so we have added a free order credit to your account. We’re committed to delivering results you can fall in love with, and we look forward to proving it to you. |
Horrible color......I am beside myself!I was to get Strawberry Blond but I NOW LOOK LIKE CARROT TOP!!!! RED....WHAT CAN YOU OFFER ME TO UNDO THIS HORRIFIC COLOR!!! I AM SO LIVID. I LOOK LIKE RONALD MACDONALD. ATROCIOUS. IT HURTS TO LOOK AT. PLEASE RESPOND 1 de 2 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosKathleen - We truly value your results and we will look into this matter to help you immediately. We will be reaching out to you shortly. |
ExpensiveNo difference to a cheaper dye that you can buy off the supermarket shelf 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosMargarer - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed by your personal colorist to better suit your needs. So we have credited your account for one complimentary hair color order. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Hair ColorI liked the color, but the gray in my roots and certain strands is already coming thru. I would love to see it be a bit shinier. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosSara- We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
TO ORANGE COPPER COLOR. EXPRESSED DEEP BURGANDY MAHOGONY BROWNCOLOR NOT WHAT I HAD EXPRESSED 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosRobin- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
I asked for Golden Brown, not Raven BlackI've tried multiple at home hair kits to cover my grays. I have dark hair and they all turn out the same way; turn my hair the darkest color possible. This was no different. I will not be ordering this product again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosMilena - I'm sorry that your custom hair color did not give you the result you were looking for. We see that you've already been in touch with one of our representatives who helped you resolve this issue. We apologize again that you were dissatisfied with the color. |