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Color Set
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66,516 Verificado Comentarios de clientes |
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Color is too darkColor was too dark maybe I didn't describe my color well enough. Very fast shipment 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJoshua- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Color was not what I expected.The color did not cover gray and had to go to salon to fix. I also did not like the dry shampoo. Please cancel my account. Thanks! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRobin - We're sorry to hear that your color did not have proper gray coverage and that you were disappointed with our Without A Trace Dry Shampoo. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a better experience soon. |
Very DisapointedThis order never reached to me. Please delete my account as I am payed but never received it! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBucur - We're sorry to hear you didn't receive your order! It appears that we've already reached out to you regarding your missing hair color and resolved this issue. Thank you for your patience and understanding. |
Not much conditioner included but I did like the colorThe small packet of conditioner included was barely enough to cover my hair. It did not leave my hair silky soft like the conditioner included in store boxed hair color. Also, I would get enough conditioner that I used once a week for several weeks. The color was great. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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i tried but maybe noti'm sure your product is great but i feel this is not for me. i gave it a try and i don't feel happy about the outcome. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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doesn't fry hair but Soft black with Blue doesn't come out blackI've been dying my hair Blue Black for years (either redken shades EQ in onyx or Paul Mitchell jetSet) Wanted something cheaper and figured you can't ruin black hair with black dye so I'll give this a shot PROS: does not dry out your hair CONS: ordering soft black with extra blue (they gave me 50/50) and my hair is actually a lighter shade of black than what it was before I dyed it. The last time I dyed my hair was 2months ago and it came out more of a dark brown with NO blue tonight. I won't use this again but gave 3 stars because it doesn't fry your hair i wish i could upload a photo here. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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It was okA couple days after I did the color, I could see a line from , I am assuming, hair growth. Diappointed to have a line around the crown of my head. The other times have been fine. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJennifer - We're sorry to hear your results did not come out as you expected. Hair does not grow so quickly that you should see that line only a few days after coloring, so we would love to help with a complimentary reformulated color. We will be reaching out to you shortly, per our Satisfaction Guarantee. |
like color but ends still an issueI've been disappointed that even thought this color is nice... my ends have yet again continued to fade back into a light reddish orange after this color that was a full color kit has faded. The reddish orange ends has become something that's hard to keep away ever since I started the red mahogany earlier last year. It just seems like my hair is only staying the solid color for half the time now and then the ends become an issue more than the roots. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKira- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
My experienceTried this several times. Terrible experience. I could not get it to rinse out. I washed my hair 5 times and I still had a waxy product in my hair. I also had more hair loss than normal. Never again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKatherine - We’re sorry that your hair felt waxy after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Needed more timeThe time frames were not good for my hair, it needed more time for grays. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosYolanda - We're sorry to hear your first order did not apply the gray coverage you were looking for. We see we've already sent you an adjusted color formulated for better gray coverage. We hope we helped you find your perfect match! |