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Color Set
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66,516 Verificado Comentarios de clientes |
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DisappointedMade my hair feel sticky and the stickiness would not wash out. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDenise- We’re sorry that your hair felt stiff after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Cancelled My ColorThis is only my second time using esalon to color my hair and I am now cancelling my auto renewal because my skin really broke out after using the most recent batch they sent me. I had itchy, red spots on some of the parts where it touched my skin - I did not let the color linger on my skin either. Bummer. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMichele- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you’ve experienced an allergic reaction, we have refunded you for your recent color and reached out to you with more details. |
Not what it soldThis hair product was not at all what I wanted, or expected. It was not easy for one person to use. The color distribution was difficult because the product was much more runny than I'd anticipated. Even with the greatest of care, dye dripped onto the cape, and subsequently ran down until it reached the floor. The color did not look how I wanted when I finished. I would not recommend this to others, and I most certainly will not bye again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSuzanne- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
DisappointingMy hair is naturally dark brown. I ordered a copper hair colour. I spoke to an esalon representative and sent a photo through as requested. The lady recommended opting for brown/copper to ensuere that the colour looks natural and is suitable for my current hair colour (i.e since the hair is dark there is no point hoping for a intense copper). Well... the colour has arrived... and now my hair is completely black! Not even a hue of copper or brown for that matter... I hate it, much prefereed the natural brown look i had before. Very disappointed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Not Crazy About ItThe color matched perfectly, it really did . But after applying it, rinsing, using the enclosed shampoo and conditioner ( so many things in the box! 🙂), my hair was limp and lifeless. After a few days, I washed my hair again , hoping that it was, perhaps , the shampoo.... but my hair has remained completely flat and limp. Unfortunately, the color is already leaving the gray areas of my hair. I was really hoping this would be the answer to spending 85.00 every few months to color my hair. I would use it in a pinch, but not on a regular basis . I'm so disappointed ☹️. 4 de 4 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCynthia - We’re sorry to hear that you were unhappy with your eSalon experience. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Not for me at allI've tried twice with this product. The first time the colour was brassy, so it was adjusted by e-salon. Tried again, very carefully, brushed it on, followed instructions to the letter. It looks patchy as though it's 'taken' in some areas and not others. As for the colour - it looks like cheap drugstore burgandy. See photo. I hate it. Two days later I've checked the colour I ordered as I changed it after the first application which was a bit brassy but a better colour. I asked for the brassiness to be toned down and the colour I ordered was a golden brown. So I'm even more surprised that the colour on my head is so dark and what my Mancunian friends call 'Bus-stop-Burgandy,' that cold almost purply shade that shouts: 'I used a box of cheap colourant!' And no I didn't leave it on too long and I applied it with great care. Grrrr. I am now going to the hairdresser and will have to spend a fortune to fix this disaster. So upset. I will NEVER EVER use this again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJanie - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Very disappointingTook ages to arrive and was not at all what I ordered or expected.thick uneven colour,far too dark in some places.horrible gloopy conditioner supplied,had to wash my hair twice to get rid of it. Even half price not worth the money. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGill - We are sorry that your hair color turned out darker than you expected, and that you did not enjoy your eSalon experience. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
I was sent a color with the wrong undertoneAfter turning my hair orange and giving me hot roots last month I carefully detailed in a series of emails how I wanted my hair to look the following month. I was sent exactly the undertone I asked not to receive and my color was horribly unflattering. I then called someone and spoke with them trying to resolve the issue but my hair is now damaged and I've been sent colors that are clearly not mixed for me over and over again and not to my specifications ( i.e. "I would like this medium golden brown slightly more golden" and then being sent light golden brown. ) 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLeah - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Rashthe color caused me a rash in my scalp. Bumps that burn and itch. The color was nice and shiny but was not able to continue using it. Not good for me. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosYadira- We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, we refunded you for your most recent color. Again, we apologize that you were unhappy with your experience. |
Didn't cover my grayThis is my 3rd order. None of the 3 orders have worked for my hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBeth - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |