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Color Set
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66,516 Verificado Comentarios de clientes |
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Wasn't fully satisfiedThe color for roots was different than ends. There was a noticible line. Will give one more chance tho. I did like that there was minimum fade and good grey coverage. Jus want it to be right color next time. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMistella- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Not the right shadeI can tell that the products are high quality and it felt great on my hair but when I washed out the product the color was much darker than I had hoped. There was no dimension to it or even a hint of the 'mahogany' that the color stated - it might have been better called 'darkest black'. Some of my hair has been colored before but even in the roots it was much too dark. I waited the time shown on my instructions but maybe I should have waited half the time. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNorma - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
ReviewI loved the colour but started to fade by wash 2 the colour is now completely gone after just 2 weeks 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEmma - We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results. |
Grey coverageWe still can't get my color correct. The medium brown turns out too light due to grey coverage being insufficient. Very frustrating 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDaphanie - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Covered greys for less than two weeksWashed out with color safe shampoo. Matched my natural color really well but disappeared like semi permanent color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRachel - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
DULLI hate my color it is dull and darker then what I was before coloring my hair. I was definitely not color matched correctly, I was suppose to get golden blonde and my hair turned out ASHY. I am so dissatisfied!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRacheal - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
I ordered this once tried it but it was not even close to my hair colorI ordered this once and tried it but it was not even close to my hair color and looked very unnatural. On top of that was billed a second time for something I didn;t order or receive . Do not wish to use again 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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DisappointedI've been meaning to review my eSalon color for quite some time, I think I kept hoping it would improve. My first order was phenomenal, the color came out gorgeous. Unfortunately I was never able to replicate the color with the subsequent formulations. The third shipment is when I started to notice a significant difference in the product, especially the overwhelming overpowering smell; I've never used a color with such a potent chemical odor. Although I used the color in an open space with the windows wide open, I became sick to my stomach followed immediately by an awful headache - this has never happened before. Adding insult to injury the color was very dull, nothing like the rich chocolate color I achieved with the first shipment. A few weeks later I learned my 63 year old neighbor also used eSalon, during our conversation we realized we were sent the same "customized " color. My natural hair color is dark brown, her's is a much lighter color with shades of red - even when she colors her hair it's never close to a color as dark as my own. To say I was disappointed to learn my "custom color" was not in fact custom is an understatement; I feel as though to say so is false advertisement. Finally, my fourth shipment was the last straw as it caused burns to my skin that left me with permanent discoloration on my face (I accidentally touched part of my face with my finger) I should have known that a product with such a powerful chemical smell would be damaging to my skin. Needless to say I have discarded the remaining color I have and will no longer be utilizing eSalon products. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMichelle- Thank you for contacting us and sharing your feedback. We apologize that you were dissatisfied with your eSalon experience and found the smell of our color overwhelming. We would like to confirm that the ingredients in our color have not changed. We formulate your hair color based on your individual needs and some colors may fall in the within the same color range so they may have the same name but are a different formulation based on your formula ID. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. |
Color change not achievedI reordered the same color as previous order, but included instruction to the colorist to make the color a little darker. Color result was actually lighter than previous application. I was very unhappy with the result of my "custom color" formula update. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAllison - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Store brand colorThis was a color that I could get at Any retail store. I was hoping for a prettier custom color that wasn't a just out of a box shade. This was very disappointing. The people are nice and packaging was nice but the color wasn't. I will just buy from the store. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNannette - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |