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Color Set
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66,866 Verificado Comentarios de clientes |
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UnflatteringNot what I was expecting when I bought the product. I was dissatisfied with the color and lack of sheen. I used as directed in the instructions but did not achieve the color I desired or the lovleliness. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJudy Melissa - We're sorry to hear you weren't satisfied with your color. We make each color custom with pure tones, and we'd be happy to send an adjusted color to meet your needs at no charge. We've added a free hair color credit to your account. Look at our email for more information. |
Beyond Horrible Hair ColorProcess was ridiculous in 2 steps. Left my hair dryer than it has EVER been in my LIFE. Color was horrible. Bad product all around. I give it negative 10 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKate - We're sorry you had a negative experience with our hair color. Since this was your first color application and you asked for vibrant tones, we suggested a multi-step application process to give you the vibrant golden tones you were looking for. We see that one of our associates has already reached out to you to help you with the color and dryness and we have sent you a complimentary deep conditioning mask to bring your hair back to silky smooth perfection. |
Cancel my accountI never received a response back on my request. I am dissatisfied with your company. Please cancel all future orders! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTerri - We’re sorry to hear that you were unhappy with your eSalon experience. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
colorThe color shaded quickly and it is not the same as it was at the beginning. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Too darkNot really happy with colour. I look and feel like it is too brown for me and not close enough to my natural colour. The roots are too dark. My natural shade is an auburn with quite a lot of vibrant copper running through it. This doesn't suit me at all 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNuala - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Too light!Color did not meet my expectations and I had to do professionally 2 weeks after. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosVictoria - We're sorry to hear your first order was too light! We see you've already spoken with one of our associates who worked with you to help you find a darker color to use in the future. We hope you love your new custom blend! |
color good - need to go down a share - more blondecolor good ,but need adjusted down, lighter in summer. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Color ok -- Fumes NOT OK!The color was nice and it does last longer than the drug store box... but the smell and Fumes burnt my eyes and nose to breathe. I tried it twice hoping for a different outcome.... no such luck!! The Fumes burnt my sinuses and eyes. Not for me! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Red Hair, Not Blonde.I was disappointed with the color. My hair turned out strawberry blonde. Don't ever want to do red hair again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRoxann - We're sorry to hear your color was too warm. We're happy to fix this for you, and we see that one of our representatives has already helped work with you to get a free reformulated color to tone down the warm tones. We hope your reformulation will be picture perfect! |
OopsMy grey hair at the temple still shows. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCheryl - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |