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Color Set
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66,516 Verificado Comentarios de clientes |
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What is the point to send a picture!I had tried esalon few months ago and was not that satisfied so I had stopped then I gave another try this month. Let me tell you I will not order again. I sent a new picture that clearly showed my dark roots. I asked for a medium brown ash and the color turned out light brown with red. I specifically said I wanted to match my root color and did not want any red. Well it did not happen. Will not order again. My hair felt very weird too after washing it and had to use a lot of condition to make it somewhat soft. 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosIngrid - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
UnsatisfiedUnfortunately, not satisfied. My hair felt extremely dry after one application. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPamela- We’re sorry that your hair felt dry after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Didn't make my hair the color I wantedMy hair seemed to be darker than I wanted it and it didn't have hardly any red in it. They do an excellent job of matching your complextion to the hair color, but this time it didn't turn out the way I was hoping it would.. I should have just went back to the color I first ordered from them in 2014, but my complection may not have matched it. Disappointed in the color but probably was partly my fault because I tried to tell them what color I wanted and I am known to not say exactly what I am trying to say. Anyway that is what one of my sisters told me. I do have to say this product is very gently on your hair, so if you have extra fine or baby fine hair it is a safe product as far as I am concerned. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDelores - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Need less red toneWould like the color to have more brown tones than the reddish tint 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMary- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Horrible Gray CoverageIt's been two weeks since my color treatment and my hair has returned to it's normal color. The color treatment lifted on my gray after just a week. I would NOT recommend this product. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDaisy - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Never got my first order :(My first order #3328721 I never got. It was for hair color and professional tool kit for $26.95. :( Then I finally get the color Only, no kit and for $20.00 for only color. Not very happy at this point!!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChristina- We're sorry that you didn't receive your first order. Upon reviewing your profile, we see that we sent you a replacement order free of charge with the missing items. We look forward to delivering the right results for you. |
Finally received my order...But I didn't like the color. It made my skin tone look orange. If you're going to order this make sure you know what color you want. Don't ask the color specialists to tweak one for you. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKelly - We’re sorry that you were unsatisfied with the results of your custom color and that it left your hair feeling gummy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
NEVER AGAINTried this hair color once and that was enough. Worst hair color product I've ever used. You get two sets of bottles - one for roots and one for ends. First, it's not very easy to separate those out on your own head all over your head. Some things really are better left to stylists. The smell of the first bottle was fine. The fumes from the second were horrendous! Good thing it only needed to be on for 10 minutes because it was nose burning bad. But the worst was yet to come. Followed all the instructions then got to the wash, condition, and rinse phase. Seems simple enough, right? Wrong. As I was washing this stuff out of my hair, I noticed that my hair felt weird - hard to describe but sort of wavy and stiff and my head felt sort of numb in a way, just strange and not like I've experienced before. When I finished washing, my hair felt tangled and just bad. So I conditioned thinking that would make it silky smooth like my hair usually is after coloring. Nope. It still felt bad. But it gets worse. As my fingernail ran over a part of my scalp, I noticed something was congealed/gummy in my fingernail. I ran my nails over another area and got the same. My whole head had a gummy coating. Needless to say, I was freaking out because I wasn't sure if my scalp was rubbing off as I tried to scrape this gunk off or if the products had somehow congealed on my head despite a very good rinsing. And the residue in my tub was pretty bad - even the shampoo wouldn't get rid of the excess color in my hair like it says it will. But that gumminess!! It was horrible, frightening, and inexcusable. I washed again. Still there. Meanwhile I had my family check online and lo and behold, this isn't uncommon. I called support and they were very nice but that doesn't make up for the problem. Not enough characters to finish this story but suffice it to say a day later it's still gummy and my hair feels dirty. NEVER AGAIN. 119 de 124 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJennifer - We’re sorry that your hair felt stiff after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
What is advantage?I tried this product after a positive review in Allure which makes me now wonder if it was an advertorial. The packaging was nice but you still need a good product. The product left my fine blonde hair feeling like wax. It took 3 shampoos (one with a body wash) to get rid of the waxy feeling. The color was dull and not close to the picture I submitted. After using a drug store product, my hair is shiny and has body. Plus the box color is accurate. And I don't pay shipping. The price for this product is not bad if it delivered good color and nice looking hair. And the concept of "salon" quality color mixed for you and delivered to your home is appealing. Given my experience, I wouldn't use this again. 4 de 4 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRebecca - We’re sorry that your hair felt waxy after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
The color I chose is darker than expected. I don't like the overall flat color.I followed the instructions to a tee however my desired color is so dark. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKim - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your need |