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Color Set
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66,516 Verificado Comentarios de clientes |
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Did not meet expectationsThe smell is very strong and my hair was left dried out. I would not use this again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJennifer- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
DisappointedMy color did not turn out as expected. My hair turned out very dark and was not what the expected turnout color of copper mahogany. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosShoua - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Not any better than Miss Clairol!I ordered light brown but I got a DARK ash brown. I ask for highlights and shine but I didn't get either. I won't waste anymore money on this product.!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRanell - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Back to gray rootsWithin a week and my gray roots were back. Not what I expected. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMaribel - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Not Much to Write Home AboutThere is a lot of pfaff involved in applying this hair colour; spring clips, dividing your head into quarters etc. The pong is very unpleasant and strong, the colourant dyes anything it comes into contact with immediately. However, the stain lasted longer on the toilet seat than the colour did in my hair. Four weeks and it had completely faded out - the orange blob on the loo seat is still going strong though! It isn't worth the money; the lack-lustre colour isn't as good as I usually get mixing two colours from Avon and it's four times as expensive. Using eSalon colourant' just once' hasn't done a lot for the condition of my hair (or my bathroom....) and lots of my hair came out for quite a while after dyeing, so I'm going back to my usual brand for longer-lasting colour and condition. I was really looking forward to this treat, but I was just taken in by the advertising hyperbole - sadly, it's nothing to write home about. An expensive waste of £28.00. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRebecca - We’re sorry that your hair felt waxy after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Still have gray showingI think I am done buying this hair color. I am seeing gray the same or the next week after coloring. Not worth it to have to color that close together. I don't know if my hair is just not getting covered or what, but I think I need to move on to another color option. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPeggy - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Great productThe reason I gave it a lower rating was not because of the product it is a 5 but my color was not right...it was a ash colored blonde rather than golden but it is hard to tell by a picture and they are correcting it for next time. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPatti - We're sorry to hear the color wasn't the golden blonde you were looking for. One of our licensed colorists has already reached out to you and adjusted the color to fit your hair color goals. We hope this new color will be your perfect match! |
Faded fastI love the color , my only issue was how fast it faded . 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLeah - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Did I do something wrong?Hi I chose my colour hoping my hair would be luminous but it was dull. I thought I had a free product? A free colour but the hair colour wanted mixing with 20ml. And the root bottle with the other bottle of 20ml. There was so much colour that I needed a 1/3 of the root dye. Please advise as I am not happy with my brassy dull shade. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCeecee- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
ColorI felt like the color faded quickly. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |