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Color Set
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66,637 Verificado Comentarios de clientes |
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Not as expectedI was promised natural golden brown. My hair is dark brown after using their custom, formulated color. I emailed asking for a refund and a replacement and was told I should adjust my color settings on the site. I went to the site to cancel my membership and learned that they do offer refunds and replacement if you're dissatisfied, unless you're me. If you're me you are advised to update your preferences. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGail- We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We offered a complimentary reformulation, however, if you prefer a refund we understand. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter. |
Color wasn't what I expectedColor came out to red 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmanda - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Root touch up?Colour was okay although my greys/whites seemed to go a bit ginger. But I was expecting it to be a thicker consistency and to have bowl and brush to do roots in between full colour, not sure how this is purchased? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSue - We're sorry to hear your coloring experience with us was less than excellent. We've added a free order credit to your account so that we can formulate a color that will keep your roots from going gingery. You can purchase our professional Coloring Tools - which include a brush and a bowl - from our store. Look for our email for more information. |
Great Idea but not for meThe color came out exactly as I wanted but it left my hair so rough and damaged that I have been unable to tame it even though it's been 2 weeks since I did the color. Plus I think the coloring process is too complicated compared to my regular store bought brand. Customer service and stylist are extremely courteous and convenient. Great Idea and company, just didn't suit my hair type. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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productthe product was great lasting about 45 days until my greys started coming in. I think the color was a little to dark for me. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAlina- We're sorry that your most recent color order was a little to dark for you. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Great Gray Coverage But.....I love how well it covered my gray. I love how soft my hair is after coloring. But the color was much darker than expected and I'm not satisfied with the fact I gotta keep it for now cause I don't feel it is flattering to me . :( 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTammy- We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, sent you a complementary reformulation. Again, we’re sorry that you were unhappy with your results. |
Hair colorIm very upset, that I trusted your site! your company says that they are professional hair colorists.. I highly doubt that! I have bought hair color better than your product at the store.. I'm not trying to be rude but this is not okay! to claim that your product is one of the best!! From NY and LA.. really I feel I should get a refund! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKarissa- We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we sent you 2 complementary reformulations. Again, we’re sorry that you were unhappy with your experience. |
did nothing for my hair.I was disappointed in the color. No one even noticed a difference 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKaren - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Not a good purchaseThe color was much lighter and redder than what was ordered and did not cover my roots. I thought that I would give it a try. But, I am going back to using Garnier Nutrisse which is cheaper and a better product. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLisa - We apologize that your hair color turned out lighter and redder than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
The worstDon't waste your time or money! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLori - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |