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Color Set
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66,541 Verificado Comentarios de clientes |
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COLORDid not like how the color turned. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosElizabeth- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
HarshI found this product to be very harsh on my hair. The smell while using it was very much like ammonia - stinging to the eyes. My hair has been unusually dry since using the color. Also, I indicated in my preferences that my hair tends to show copper tones when lightening and I did not want copper tones, and yet alas, I have copper tones prevalent in the new color. Not for me. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDiane- We’re sorry that you were unhappy with your color results and found the color to be harsh on your hair. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
It fades so fast!I color my hair every three weeks because of my gray. Well before I need to color because of my gray, I need to color because the color has faded so much. There is no excuse for a color fading that quickly. I use color safe shampoo and conditioner. I kept tweaking the color hoping it would help and it didn't. When I contacted eSalon, they tried to sell me products to fix it. If I was coloring every eight weeks, I could understand that, but not for every three weeks. I've cancelled my auto-delivery. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLea - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Wish I could rate 0This was absolutely horrible. Washing the color out took forever and felt disgusting. My hair was so dry after washing I had to condition several more times. The color was also nothing like the color I was looking for 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosElizabeth - We’re sorry that your hair felt dry after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Coverage and richness was poorThe coverage and richness was poor; wanted a rich and shiny brown with no copper but seemed as if I didn't get any coverage at all. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCrysta - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Not happyI wanted a lighter hair color. It's exactly the same as mine. Didn't cover any of the grey hairs. And still has a red undertone. Which was the thing I did not want. I was expecting something better and more accurate since they ask for a photo. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosIsabel - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Love the color but not the greyI love the color I was sent, but my grey hair at the hairline was back in TWO DAYS. UPDATED: I have used my second box now, and followed the new instructions for improved grey coverage. It did work a little better, but the box from the drugstore still works better as far as the grey coverage goes. I am bummed because I was willing to pay more to have it delivered, and I really liked the color. But after two unsatisfactory uses, I am going to have to cancel. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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wouldnt use againI used this dye for the first time yesterday, usually I just use a packet dye. I followed the instructions of application, doing my roots first and then the rest of my hair. when applying the dye I noticed that it felt very slippery, like silicone. When I was rinsing it out and washing my hair my hair felt very 'stiff' and unusual, also when washing out, whereas with other products there is usually just dark water running off, with this there was a residue that formed little clumps in the bathtub. After washing and conditioning my hair, I blow dryed it and my hair was very oily and greasy so I had to wash it again twice. After this it was ok. the colour is ok, has gone on evenly but I will see how long it lasts for. The other problem was that I founded it stained quite badly compared to my usual product. I hadn't used the stain guard on the back of my neck and therefore had to scrub this area with an exfoliating brush to remove the stain. Based on this experience I will be sticking to my usual product. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosVictoria - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling oily. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Not the right colorThe first color mix was good but this last mix made my hair brown and dry. I'm a level 6 auburn please send original mix next order 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDonna- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Not what I wanted!Hair color was not what I ordered. I ordered golden blonde and got dirty brown with green undertones. My hair was dull and no longer soft like my other box color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRobin- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |