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Color Set
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66,541 Verificado Comentarios de clientes |
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Want to cancel thisThe only thing I like is the color, it doesn't last more than a week, and it leaves a greasy film on my hair for 3 days! I want to cancel this, 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDebbie - We’re sorry that your hair felt greasy after your color application and did not provide you with lasting coverage. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Poor customer serviceI tried the product 3 times. Burned my head 3 times and turned my roots orange. When I sent the info to the colorist, I was told I was not applying it correctly, but that they would make some changes with the next shipment. Nothing appeared to change with that shipment. It did not cover all the grays and my grays were showing well prior to the next shipment. I have dyed my hair with home color that lasted longer and colored my hair uniformly at a much cheaper price. I also requested to go lighter and was told that was not possible. I bought a lighter color from Walmart for $8 which lightened my hair with no problems. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJoann- We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service and current order, as you requested. Again, we apologize that you were dissatisfied with your experience. |
GreysI follow the directions and your color does not cover my greys, and if it does they come back within the week! I probably will not order again, this isn't the first time this has happened 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSally - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Coloring was fine. Color was wrong.The product applied fine and was easy to use, but the final color was too dark. My natural color is a very light Swedish blonde, but even after my communication with the colorist indicating I wanted to go lighter, my final color was darker than what I had. Now I am sadly stuck bronze right before my spring vacation. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDana - We're so sorry to hear your color was not your perfect match. It looks like one of our representatives has already reached out to you to work with you on sending out a color that will better suit your hair color goals. We look forward to sending you your dream color next time! |
not usedHaven't used it yet. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Made my hair very stickyI really love the color of my hair but I have never had a hair color make my hair feel sticky. I don't know what to do to make it feel soft. I have rinsed it twice and have even used my own conditioner and it still hasn't worked. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosConnie - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Light brownI ordered a light brown and my hair turned a dark brown. The procedure was easy enough to do but not happy about how the color turned out 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNancy- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
DisappointedIt had a very harsh smell while mixing the stuff together, while trying to wash it out in the shower it was very stiff and very hard to wash out my hair is still hard and stiff and I had to use my fingernails to scrape up the stuff off my scalp I'm very unsatisfied. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSara- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Okay for first timeThe color came out pretty nice near the ends but my roots - halfway through came out more red brown/brassy that I had wanted since I originally wanted a medium ash brown. I will probably ask to readjust to color next time to get more of the color I was hoping for. Good first experience though! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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I am a bit disappointedI am a bit disappointed with the product as when I wash my hair the blackness of the colour is still there even after 5 weeks, root of my hair is also black which means when I touch my hair my nails are getting black for the first 4 weeks, is not very pleasant feeling! They have changed the colour of my next order and I hope that would change the result for the next time. Nevertheless, very quick response from their customer services, which is good! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNecla- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |