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Color Set
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66,541 Verificado Comentarios de clientes |
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Unsatisfied! !!!!!I did not like my color.it was too dark! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDawn - We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter. |
Color-resistant greyI had high hopes that the eSalon personalized hair color would take care of my grey hairs that are starting to show up with a vengeance, but the color seemed to wash completely out by the end of the second week. I followed directions like my like depended on it but the greys won the battle. I think I actually had better luck with some of the other hair color on the retail market and I colored it about three weeks ago and the greys are slowly returning - at a slower rate than when I tried the eSalon hair color. It was worth trying, and my personal hair color adviser was so very nice! Unfortunately, it just doesn't work for me. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLucky13 - We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Alrightwas not able to download instructions.. expectations were shortcoming again. no luster or shine,after giving E Salon a go, I'll be going back to L'Oreal although I give eSalon an A+5☆☆☆☆☆ for concept. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Much to light and horrible brassy.Not user friendly and customer service argued with me. Very unhappy. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCrystal - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Not my color expectationWhile the product instruction and mixing was simply, the color wasn't to my specification in that it wasn't quite bright enough for me. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLynette - We're sorry to hear we didn't get the color perfect the first time around. Per our Satisfaction Guarantee, we've added a free order credit to your account. You can use this credit to get a free hair color that is brighter and closer to what you were looking for. We've sent you a follow-up email with more information. |
color wasn't what expectedSent multiple messages to adjust color. Too much red and too light. Color failed to match and was unsuccessful Not pleased with communications 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJanelle - We're sorry our color adjustment still wasn't quite right. We've added a free order credit to your account so you can try again at no charge. If you feel like you are having difficulty explaining what you want over email, you can always speak with your licensed colorist over the phone. Look for our follow-up email for more information. |
Still got grey !Like the packaging, directions, easy to use, and color. But 4 weeks later its like the color just disappeared off my temples and I have an inch of grey. Just thought this would be the ticket to cover it for the full 6 weeks between colorings. Darn 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTracy - We’re sorry that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results. |
Not what I expected sorrySad story(. I was hoped to got exactly the same four that I ordered (ash) but in the end I become yellow/red blond.. Very dissaponted (( 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKate - We're sorry your color faded in a way that was not what you expected. To maintain your color, we recommend using sulfate-free shampoo and conditioner for color treated hair. You can also use our Tinted Love Color Enhancing Treatment in Blonde Neutralizer to help minimize red and yellow tones in hair as it fades over time. We've added a free order credit to your account so you can try again for free. Look for our follow-up email for more information. |
Wrong Colorthe color had too much red tint for me and was a lot darker than I was wanting. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDee - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Worst I have ever usedI have never used a color that I could barely rinse out. I had to shampoo my hair 3 times to get all of the product out of it. It was ridiculous. It matted to my scalp and wouldn't rinse off no matter what I tried!! The color came out fine its red as I wanted but I could have spent less money and been just as happy if not happier with the result. Will not buy a second time!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLeann- We’re sorry that your experience after your color application was not what you expected. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |