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Color Set
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66,541 Verificado Comentarios de clientes |
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Hair colorIm very upset, that I trusted your site! your company says that they are professional hair colorists.. I highly doubt that! I have bought hair color better than your product at the store.. I'm not trying to be rude but this is not okay! to claim that your product is one of the best!! From NY and LA.. really I feel I should get a refund! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKarissa- We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we sent you 2 complementary reformulations. Again, we’re sorry that you were unhappy with your experience. |
did nothing for my hair.I was disappointed in the color. No one even noticed a difference 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKaren - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Not a good purchaseThe color was much lighter and redder than what was ordered and did not cover my roots. I thought that I would give it a try. But, I am going back to using Garnier Nutrisse which is cheaper and a better product. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLisa - We apologize that your hair color turned out lighter and redder than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
The worstDon't waste your time or money! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLori - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Cancel my next orderI am not happy with the results I had after applying your products. I want a refund and I'm going to return the shipment you sent me. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDiane - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Flat and dark outcome, but superb gray coverageThe color did away with all my grays, but came out incredibly dark in all but bright sunlight. I ordered copper mahogany dark brown, and it looks almost black indoors. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLorrian - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Not for meNot for me 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPatricia- We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service and current order, as you requested. Again, we apologize that you were dissatisfied with your experience. |
Hair colorLove the color, but showing gray in 3rd week 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLinette- We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Too much red and orangeThis is the 4th time you have got color wrong. Starting to think that noone reads the review and just keeps sending similiar colors that all pretty much are the same and not what I am asking for. It is more than the waste of time than it is the money. Kevin 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKevin - We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation. |
worse than box colorI bought this to fix my hair after a beautician botched a color job twice and colored my brunet hair red. My hair still has quit a bit of red in it and my scalp is still died even after several washings. My hair feels like straw and has had very little improvement even with hot oil treatments and deep conditioning. I will never buy this color again. But I am glad it works for other people. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJody - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |