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Color Set
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66,637 Verificado Comentarios de clientes |
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Hair colorI like the color but would like to be able to see purple when not in direct light. Color appears almost black out of light would like the purple be more noticeable. Color not long lasting, 3-4 weeks gray already showing all over. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosToni - We're sorry to hear the color wasn't purple enough and needs to last longer. We see that your colorist has already sent out a color adjusted to fit your specifications. We hope you love your new custom blend! |
color not as expectedI feel like the shade of color was wrong (which i did call about)also that it basically washed out with in 3 days i was pretty unsatisfied 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosElanna- We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
damagingThis product was very harsh and caused much dryness, damage and breakage. It also did not cover the gray adequately. Very Disappointed in this product. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPam - We're sorry to hear you didn't have an excellent experience with your first color application. We see one of our representatives has already reached out to you and given you a credit for a free order. We hope this new formulation is hair color perfection! |
color did not last , cheaper to buy color in stores & might just as well.color faded fast and grey showed. cheaper to buy in stores if it does not hold color longer. Also that bottle of fluid to put on balding spots twice daily...what a beast to try to use. Really who designed that needs a different job. Next to impossible to use it. all in all I would not recommend these products and wont be ordering again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLorraine- We apologize that your color results faded faster than you were expecting and you found our product difficult to use. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
CoverageColor faded 4 weeks afterward. Patiently waiting for next color and badly needed. Next attempt will consult on color prior to following instructions in package. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCatherine- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
DisappointedColor was not what expected. Dirty blond is not what I was going for.Well, live and learn.Will not buy again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEva- We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service and current order, as you requested. Again, we apologize that you were dissatisfied with your experience. |
HorribleDo not buy this 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDeAnna- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Beautiful packaging but wrong colorI did a strand test before dyeing my whole head, and I'm glad I did because the color was vastly different than it appeared in the swatch when I was took the survey online. I ordered the light brown with copper colden tones, but it turned out as a very dark brown with no golden or copper undertones. This was very dissapointing! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSydney- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Don't likeIt was no where near the color I asked for and it started to feel like putty in my hair. It was hard to wash out . 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMalia- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
ProductIts not what I expected . Need to cancel all further shipments thank you 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGail- We’re sorry that our color did not meet your expectations. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |